The Power Dialer is an automated dialer system available on Ringover. This automatic dialer allows agents to manage a list of numbers either automatically or manually, creating an automatic dialing session with Power Dialer. ✌
When the session starts, the connection with the different numbers happens in real-time. Agents must pre-configure the "After Call" option to have time to register tags and call information. 🖊️
The Power Dialer helps you reduce the time spent on manual dialing, allowing you to focus on what really matters: talking with your current or potential customers. It’s also ideal for managing call campaigns. ⏱️
Configuration and use of Power Dialer
Step 1: Activating the Power Dialer
- Go to your Ringover Webapp
- Click on the "Settings" button on the left side of the screen
- Go to the "Outgoing Calls" section
- Enable the "Power Dialer" option
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- Set the time after which you want the call to stop ringing.
💡 The "Power Dialer" icon will appear on the left side of the interface
Step 2: Using the Power Dialer
1. - Using the Ringover Chrome extension
Prerequisites
- You must be logged into your Ringover account from the extension
When browsing a website with phone numbers:
- Click on the Ringover extension icon (right-click or from the Google Chrome extensions icon)
- The detected numbers will be automatically added to your list 👌
2. - Through click-to-call
- Click on any visible phone number on a website
- The number will be added directly to your Power Dialer list 🔠
3. - Import a CSV or TXT file
You can import number files to your Power Dialer. To do this, follow these steps:
- Go to the "Power Dialer" tab
- Select "Add file"
💡 Note:
- Phone numbers must include the country code (e.g., +33123456789 ) and no special characters.
- You can import only numbers or lists with additional information, such as names.
- Use a comma (,) as a separator and check for duplicates.
- If the file is too large, split it into smaller parts to avoid errors.
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Upload the file
- Select the column containing the phone numbers
- Click "Done" once you've selected the column with the numbers
4. - Manual import
You can now manually import numbers into your Power Dialer. To do this, follow these steps:
- Go to the "Power Dialer" tab
- Select "Add manually"
💡 Note:
- The phone number must be at the beginning of each line, followed by any additional information (name, surname, city, etc.) separated by commas (e.g., +33123456789 , John, Smith).
- Click "Import" once you’ve added all the numbers
Step 3: Start a Power Dialer session
- Once the numbers have been imported, you can create the campaign by clicking "Create Campaign"
- To start the campaign, click the "Start" button on the top right of the screen
- The numbers will be dialed one by one. To move to the next call, simply click the "Next" button (ARCEP Regulation) on the top right of the screen.
💡 When you finish your Power Dialer session, a list will automatically be created with calls that were not completed or for which you left a voicemail. This allows you to follow up with them later with a simple click.
Step 4: End or delete a Power Dialer session
You can end or delete the Power Dialer session at any time. To do this, follow these steps:
- Go to the "Power Dialer" tab
- Click the "Trash" icon to reset your Power Dialer and delete your session
Now you can use the Power Dialer and save time dialing your numbers! 👌
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