Internal call recording allows you to keep a record of your intra-Ringover communications, which are not recorded by default. In this guide, you’ll learn how to activate this feature so you can seamlessly capture your internal team calls.

Activate internal call recording

⚠️ Call recording only applies to new calls after activation and cannot be used for past calls. Also, internal Ringover calls are not recorded by default and must be explicitly enabled using the steps below.

Access your settings

Before turning on the feature, you must navigate to the correct section in your Ringover account.

Go to your Settings.
Select Other.
Go to the "Settings" section.
Click on the slider for "Recording of internal calls" so that it turns blue.

Comply with GDPR

Call recording constitutes the processing of personal data and is therefore subject to the requirements of the GDPR.

The following recording activities should be managed in compliance with applicable regulations:

External call recording: Calls with customers and prospects may be recorded.
- Calls transferred to an external contact are not recorded.
Internal call recording: Calls involving employees may also be recorded and must comply with applicable data protection requirements.

What rules should you follow, and how does Ringover help you comply with them?

Registers	Update processing and subcontracting registers	Ringover is a French subcontractor, all information necessary to update your registers can be found in our DPA (dpo@ringover.com)
External recordings	The CNIL recommends providing the following information to any person likely to be recorded: The purpose of the operation (training, service quality evaluation, etc.) The recipients of the recording (training department, customer service, etc.) The right to object The right of access	Set up an automatic message : Example: We inform you that this call may be recorded by our teams [indicate the name of the departments receiving the recordings], to evaluate and improve our service quality. You can object to this by informing your contact person. Please note that you can also access your recordings by sending your request by email to [indicate the email of the department responsible for handling this type of request]. Set up "Manager" profiles with open or restricted access to team recordings.
Ability to stop call recording at any time Ability to delete recordings directly from the Dashboard
Internal recordings	Obtain consent from employees who may be recorded (e.g., amendment to employment contract) Have a purpose: training, service quality evaluation, etc. No systematic and permanent recording Provide the ability to stop recording at any time Limit access to people in departments concerned with the intended purpose and track access Limited retention of recordings to 6 months	Ability to set up profiles that may be recorded and profiles with open or restricted access to team member recordings Ability to disable internal call recording Ability to select a percentage of calls to be recorded Ability to stop call recording from the Dashboard Ability to select a retention period for recordings (1, 3, 6, or 12 months) ⇨ Upon deletion (manual or at the end of the retention period), recordings will be automatically deleted from Ringover's servers, and we will no longer be able to recover them. ⚠️ There may be a delay of several minutes between deleting a call and its effective disappearance from the call log. During this time, the deleted call may still appear in your logs. Our technical team is currently working on improving this process to make it more immediate.

For additional guidance, we recommend consulting the Information Commissioner's Office (ICO) documentation available at the link below : https://ico.org.uk/global/

🎉 You now know how to activate internal call recording and can easily keep track of all your team's internal conversations!