Call forwarding in case of no answer is a feature that allows incoming calls to be redirected to another phone number or user if the initial call is not answered after a certain number of rings or a predefined period of time.
Setting up call forwarding from the WebApp
- 🖥️ Go to your Ringover WebApp
- Navigate to settings and then to the "Call forwarding" section
- Select the type of call forwarding and to whom the call should be diverted (to another user, to a group, to a call center, or to an external number):
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- Only missed calls
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- All calls
Understanding call forwarding behavior
Call forwarding to another user
When a user (A) forwards a call to another user (B) in case of "Only missed calls", this is what happens:
- If user A doesn't answer the call and neither does B
User A will receive an email notification about the missed call, while user B will not be notified.
- If the call goes to user A's voicemail
If user A has configured a voicemail message (or a voicemail message with the option for the caller to leave a message), and the call is unanswered, it will be transferred to user B. If user B doesn't answer, the call will be forwarded to user A's voicemail.
User A will receive an email notification about the missed call, while user B will not receive any email notification.
- If the call is answered by user B
Neither user A nor user B will receive an email notification.
- If user B has also set up call forwarding for unanswered calls to user C
Since only one call forwarding is allowed, the second forwarding will not be effective. User A will be notified by email about the missed call or voicemail, while user B will not receive any email notification.
Call forwarding to a group
In case of transfer to a group, user A will have the records of missed calls, but not the group members.
If a call is answered, the user in the group who answered it will have a record of the answered call. User A will see a missed call in their call log.
Call forwarding to a call center
The management of email notifications in case of transfer to a call center is exclusively carried out by the call center.
Call forwarding to an external number
When a transfer to an external number is made, user A will be notified by email about the missed call or interaction with the voicemail.
What happens when all users are busy?
When all users are occupied, an incoming call is placed in a queue. If the caller hangs up before reaching the top of the queue, it creates a missed call that is not signaled to any user. To reduce missed calls, it's recommended to increase the number of available users for call handling.
Now you know how call forwarding works in Ringover! 🎉