Each Ringover user possesses at least one phone number associated with their account. As with IVRs, you have the possibility of personalising hold music🎵 or pre-answer announcements for each account.
💻 Go to https://dashboard.ringover.com/users, then click on the user whose account you wish to modify ⚙️ and scroll down to the “Sounds” section:
- “Ringback” is music that can accompany your announcement or greeting 💬
- “Preanswer” is played before the tone 📢
- "Music on hold"/transfer” is played when you transfer a call or place your caller on hold 🎵
- Voicemail greeting: Pre-recorded or automatic message played to callers when their call is directed to a user's voicemail
- Recording announcement: Pre-recorded or automatic message broadcast to a correspondent to inform them that a call recording is in progress
Use Ringover’s online studio 🎶 to record!
See our article 📰 6 Key points to put your call on hold