Ringover allows you to Call monitoring and have a global view of your real time statistics
You can see which agents are online, listen to them with the "double listening" function or help them with the "whisper" function.
Step 1: Join a call in progress
To join a call in progress there are two possibilities ✌ :
1 - From your Dashboard
💻 Go to https://dashboard.ringover.com/currentscalls.
At the bottom of the page, drag your cursor over a current conversation. Click on the "Double listen" button that appears on the right:
2 - From a shared link
Click on the link 🔗 that has been shared with you. It should look something like this: https://ringover.me/listen-xxxxxxxxxx.
Step 2: Intervene in a conversation
When you join a conversation, you have 2 options ✌: you may communicate with all correspondents by clicking “Speak”📣 or discreetly join your agents’ conversations by clicking “Whisper”:
Now you’re ready to start joining calls in progress! 🎉