Understanding and filtering your survey statistics

By using survey statistics, you can boost performance analyses for your teams. 📈 Filter your survey statistics to analyse the performances of a particular call switchboard or group, for example. This way, you can more efficiently supervise your teams’ KPIs and created detailed reports.📝

To get started with this feature, 🖥️ Go to your Dashboard, and access the “Survey statistics” section in the “Statistics” menu.

You’ll then be able to view all your survey statistics 📊, on this page you’ll be able to see them displayed from left to right:

• The name of the IVR with the branch over the given period.
• The questions asked, there can be two (or more) different questions for a single IVR from the same branch.
• The number of responses received
• An average response score, which requires at least one response

 

Step 2: Filtering your survey statistics

Of course, you’ve got the option of filtering your survey data by voice switchboards and over a specific period.

To do this, click “edit filters”, select whether you want to display the statistics for all calls or if you want to “customise” your filters by defining one or more switchboards, then select the period over which you want to display the data collected: