Understanding and filtering your survey statistics – Ringover Help Center

By using survey statistics, you can boost performance analyses for your teams. 📈 Filter your survey statistics to analyse the performances of a particular call switchboard or group, for example. This way, you can more efficiently supervise your teams’ KPIs and created detailed reports.📝

Understanding your survey statistics

To get started with this feature, 🖥️ Go to your Dashboard, and access the “Survey statistics” section in the “Statistics” menu.

You’ll then be able to view all your survey statistics 📊, on this page you’ll be able to see them displayed from left to right:

The name of the IVR with the branch over the given period.
The questions asked, there can be two (or more) different questions for a single IVR from the same branch.
The number of responses received
An average response score, which requires at least one response

Filtering your survey statistics

Of course, you’ve got the option of filtering your survey data by voice switchboards and over a specific period.

To do this, click “edit filters”, select whether you want to display the statistics for all calls or if you want to “customise” your filters by defining one or more switchboards, then select the period over which you want to display the data collected:

Review Your Survey Results

Click on the survey you want to review. The following information from left to right is available:

Caller's number
Date and time of the call
The person who answered the call
Rating given by the caller (out of 5)

Observe the curve of the historical number of responses received for your team:

You can observe the average ratings of your team members by sorting by ratings or the number of responses:

So, know you know how to analyse your survey statistics to continually boost your teams’ performances. 🎉