Understanding and filtering your Video Call statistics – Ringover Help Center

Thanks to Video call statistics you can improve your team performance analyses. 📈 This way, you can more efficiently supervise your teams’ KPIs associated with Video Calls and create detailed reports. 📝

Step 1: Understanding your Video Call statistics

To start, 🖥️ head over to your Dashboard, and go to the “Video Call Statistics” section. You can then view all your Video Call statistics 📊 :

Total number of Video Calls: Carried out over a given period, depending on the Video Call tool used.
Total duration of Video Calls: Total time spent on different types of Video Calls over a given period.
Average Participants: Number of participants averaged across all Video Calls.
Average duration: Time spent on average across all Video Calls.

At the bottom of the page, you’ll find a table to help you easily see the main users of Video Calls, as well as the number of Video Calls made individually.

Step 2: Filtering your Video Call statistics

You have the option of filtering your Video Call data, so that you can display the activity for one or more Video Call sources (Ringover, Teams, Zoom and Google).

To do this, click “edit filters”, select whether you want to display the statistics for all Video Calls or if you want to customise your filters, Then, define the period you want to display the data for:

So, now you know how to analyse your Video Call statistics, which will help you to continuously improve your customer relations. 🎉