The Ringover integration in the Front allows you to:
- Synchronise your Front contacts in Ringover
- Have a log of all calls and texts in your client files
- Listen to recorded conversations (you must have activated the option in your RingOver account beforehand)
- Listen to voicemails left by your clients
- Synchronise your notes/comments
- Synchronise your tags
Prerequisites:
- You must have a Ringover Business or Advanced account to take advantage of this integration.
- You need to be a Ringover admin with access to the dashboard to set up this integration
Step 1 : Set up RingOver in Front
Go to the Settings > Channels menu in your Front interface, then click on 'Connect a channel.'
In the search bar, enter 'Custom.'
Next:
- Give a name to your Channel, here 'Ringover TEST 20.'
- Choose the channel type 'Phone.'
- Click on Continue.
Then choose from the dropdown menu 'Select inbox' and click on 'New inbox.'
Name this new inbox (Ringover test 21), select its restriction, and choose a color.
After clicking on 'Create Inbox,' click on 'Save' to save it.
Now go back to Settings > Inboxes and select the inbox you just created (Ringover test 21).
Access the settings of your inbox, and in the dropdown menu, select the team that will have access to it.
Go back to Settings > Channels and select the recently created channel (Ringover TEST 20).
Go to the 'Settings' of the inbox.
Then click on 'API endpoints' and copy the URL.
With the URL you just copied, proceed to the second step of the process.
![⬇️](https://fonts.gstatic.com/s/e/notoemoji/15.0/2b07_fe0f/72.png)
Step 2 : Set up Front in RingOver
Go to the "Integrations" section of your RingOver dashboardhttps://dashboard.ringover.com/integrations
Click "Activate":
![](https://webcdn.ringover.com/img/support/1565964767.png)
![](https://webcdn.ringover.com/img/support/1565951714.png)
Paste the URL (the one that you copy at the previous step) in the "Calls" and "sms":
![](https://webcdn.ringover.com/img/support/1565951939.png)
Set up the other settings to fit your needs :
![](https://webcdn.ringover.com/img/support/1565956766.png)
That's it, the integration is done!
From now on, RingOver calls (and texts) will be logged in Front, with the call details, the recordings, the tags and the comments !
From now on, RingOver calls (and texts) will be logged in Front, with the call details, the recordings, the tags and the comments !
![](https://webcdn.ringover.com/img/support/1565964723.png)