Diduenjoy is a quality management tool that collects and analyzes customer feedback at key moments of their journey to identify improvement areas and track satisfaction (NPS, CSAT, etc.).
Prerequisites:
- You must have a Ringover Business or Advanced account to benefit from this integration 💳
- The integration must be performed by an administrative or technical account in Ringover 👨💼
- The integration needs to be installed by a Diduenjoy administrator account
Step 1: Activation
- 💻To link your Diduenjoy account to your Ringover account, go to Dashboard > Store > Integration,
- Search for and click on "Diduenjoy".
- Then enter your Diduenjoy API key🔑:
Step 2: Configure your Diduenjoy Integration
Customize the behavior of the integration based on your requirements through the settings. To do this, go back to Dashboard> Store> Integration and click on 'Configure' next to Diduenjoy.
For more information on the configuration, check out our dedicated section "How to configure your tool?"
To launch the survey and make it visible in Ringover, you need to firstly send it by SMS, via Diduenjoy.
In Diduenjoy
- Click the "Distribute" button to the right of the survey you want to launch.
- Select "Send by SMS via the Diduenjoy platform", then click "Next".
- Select a template, then click "Distribute", then "Distribute" again,
- The survey will then be associated with the template!
In Ringover
- Refresh the Ringover Dashboard, and you'll be able to see the survey!
According to your settings, survey text messages can be sent right from your Diduenjoy account! 🎉