Help Scout lets you manage all your customer conversations in one unique platform. Thanks to Help Scout's assistance software, customers can reap the benefits of having a shared mailbox, Live Chat, Reporting, a connected customer database and other collaborative tools. With Ringover’s Help Scout integration you will be able to:
- Easily find your previous calls and SMS logged into HelpScout
- Tag calls in Ringover and find the tagged call in HelpScout
- Benefit from no longer copying and pasting numbers into a dialer with Ringover’s Click2Call feature
- Know exactly who is calling, and quickly access contact information with our contact synchronization feature
- You’ll need a Ringover Power💳 account in order to use this integration.
- The integration should be installed by a Ringover administrator account 👨💼.
- The integration should be installed by a Help Scout administrator account 👨💼.
Step 1: Activation
In order to launch the integration, you will need to click on “Activate”, opposite “Help Scout” and then authorize the permissions.
Step 2: Configuration in Ringover