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How to integrate Ringover with Crisp

  • Updated

The Ringover integration with Crisp allows you to centralise your customer support channels and manage phone calls directly alongside your messaging inbox. In this guide, you’ll learn how to install the Ringover plugin in Crisp, connect your API key, configure webhooks, and place calls using the integrated dialler.

Prerequisites

  • An active Ringover Business or higher account.
  • Administrative or technical account permissions in Ringover.
  • An administrator account in Crisp.

Install and configure the Crisp integration

1. Install the Ringover plugin in Crisp

Locate and install the official Ringover plugin directly from the Crisp marketplace.

  1. Log in to your Crisp dashboard.
  2. Go to the Plugins menu.
  3. Search for Ringover and click See details.
  4. Click Install.

2. Generate your Ringover API key and connect accounts

Create an API key with the required permissions in Ringover to link your systems.

  1. Log in to your Ringover Dashboard in a separate tab.
  2. Go to Developer > API.
  3. Click Generate an API key and assign it a name (e.g., Crisp).
  4. Enable all required read and write permissions (toggles set to blue).
  5. Copy your generated API key.
  6. Return to Crisp, paste the API key into the plugin field, and click Connect to Ringover.

3. Set up webhooks in Ringover

Copy the Crisp webhook endpoint and add it to your Ringover webhook settings to enable live event sync.

  1. Copy the webhook URL displayed on your Crisp setup confirmation screen.
  2. Go to your Ringover Dashboard > Developer > Webhooks.
  3. Paste the URL into the corresponding webhook field.
  4. Click Save.
☝️ If you already have active webhooks configured in Ringover, insert a line break or semicolon after the existing URL and paste the Crisp webhook URL directly below it.
⚠️ Check that all required API permissions are enabled in Ringover before connecting the plugin; missing read/write rights will prevent contact synchronisation and call logging.

4. Place calls using the integrated Ringover dialler

Use the embedded dialler widget and Ringover Dialler to connect with customers directly inside Crisp. 

💡Install the Ringover Dialler browser extension (🔗 How to use Ringover Dialler extension on Google Chrome) so phone numbers inside Crisp messages and contact profiles are instantly clickable without manual copy-pasting.
  1. Open any conversation inbox in Crisp.
  2. Click on the Ringover Dialler widget located in the lower-right corner of your screen.
  3. Initiate your call using Ringover Dialler or by dialling directly from the keypad.
  4. Verify that the completed call details log automatically inside the Crisp conversation thread.

🎉 You now know how to install and configure the Crisp integration and can manage customer calls seamlessly from your unified messaging inbox!