The Ringover integration with Extrabat allows you to unify customer management by syncing contacts and enabling direct record access during calls. In this guide, you’ll learn how to activate the webhook, share your key, and open customer files in Extrabat seamlessly.
Prerequisites
- An active Ringover Business account.
- Administrative or technical account permissions in Ringover.
- An administrator account in Extrabat.
Set up and configure Extrabat integration
1. Activate the contact call webhook in Ringover
Configure real-time event triggers to connect Ringover calls with Extrabat contact profiles.
- Log in to your Ringover Dashboard.
- Go to Developer > Webhooks.
- Locate the Contact Call webhook and switch the toggle to active (blue).
- Enter the following URL:
https://api.extrabat.com/v1/webhook/contact-event/ringover - Click Save to confirm your webhook settings.
2. Provide your key to Extrabat support
Finalise the integration setup with your Extrabat account manager.
- Copy your generated webhook key string from the Ringover Developer panel.
- Provide this key directly to your representative or support contact at Extrabat.
- Wait for Extrabat to save the key inside your Extrabat account settings.
3. Access Extrabat records during calls
Open client files directly from your active dialler interface.
- Receive or make a call using your Ringover dialler.
- Identify caller information synchronised automatically from Extrabat.
- Click the Extrabat icon inside the active call window to open the contact file instantly.
💡 Ensure phone numbers in your Extrabat database are saved in international format to allow instant caller identification and file opening during incoming calls.
🎉 You now know how to set up the Extrabat integration and can seamlessly access client records right from your Ringover dialler!