📹With the Ringover integration in Google Meet, you can pull up the data on all your Google Meet video calls directly in Ringover.
Prerequisites
Integration with Ringover
Prerequisites
- The integration should be installed by a Ringover administrator account
- The integration should be installed by a Google Workspace administrator account
Activation
- Head to your Dashboard and then click on "activate", opposite "Google Meet"
- A message will pop up, asking you to activate (or not) the option of retrieving your previous video call history (dating back to before the integration activation)
- Check and click on "Sign in with Google"
Configuration in Ringover
- Once the integration is installed, you'll need to map (match up) users, so that Ringover users and Google Meet users are correctly paired
💡 Good to know
- Approximately 15 minutes after a meeting ends, a log will be created on the Meet Logs page
- If the meeting has been recorded, you can then download it
Troubleshooting Integration Issues
🔍 Activation Issues
If you're unable to activate the Google Meet integration, try these steps:
- Refresh your browser and attempt the integration again
- Ensure you have granted all necessary permissions in your Google account
- Check that your Ringover account has the appropriate access levels for calendar synchronization
- Verify that your Google Workspace account is compatible with Ringover's integration requirements
🔧 Error Troubleshooting
If you encounter errors during the integration process, check the following:
- Ensure you have the necessary permissions in your Google Workspace account
- Verify that you are using the correct admin credentials
- Check your internet connection
- Temporarily disable any browser extensions that might interfere with the integration
If problems persist, contact Ringover support with specific error messages for further assistance.