Purchasing and activating new phone numbers in Ringover helps improve your customer service, streamline internal workflows, and establish a strong local or international presence. In this guide, you’ll learn how to navigate the store, select the right number type for your business, manage regional address requirements, and complete your purchase.

Prerequisites

To add new numbers to your Ringover account, you must be an account administrator or have authorized access to the Dashboard.
To add a mobile number specifically, you must have a Business plan.

Purchase and activate new phone numbers

1. Choose your country and number type

Identify the geographic region and the exact style of phone line your company needs.

Go to your Numbers page on your Ringover Dashboard.
Click on Buy number.
Select your target Country.
Choose the Type of number you wish to obtain:
- Toll-Free Numbers: Allow customers to call you for free. Best for accessible, nationwide customer service. (🔗 How to manage your Toll-Free Number)
- Geographic Numbers: Associated with a specific region or city. Ideal for establishing a local presence in a community.
- National Numbers: Nationwide numbers not tied to any single region. Perfect for domestic operations without regional limits.
- Mobile Numbers: Associated with mobile phones. Highly flexible and great for remote or mobile employees.
Select your desired Area or city code.
Enter your Company's address. Click on Add a new address if your current physical establishment address is not listed.
Select a number from the generated list.
Click on confirm and buy numbers to confirm your selection.

👉 To obtain phone numbers from a specific locality or country, you must have a physical establishment in that corresponding country. For example, if you want a local area code for Barcelona, you must select or add an address for a physical location in Spain.

👉 If none of the numbers on the list fit your needs, you can click on your address to generate a brand new list, or contact our numbers support team for further custom assistance.

👉 Your billing will be updated at the end of the month with the price of the numbers you have added.

2. Handle document verification for Belgian and Spanish numbers

Learn how to manage the asynchronous verification process required by local telecom regulators.

Upload Documents: If you purchase a Belgian or Spanish number, you must upload or select supporting documents (such as company registration or proof of address) to validate your order.
Complete One Document Per Section: A dedicated section will appear for each required document; ensure you upload exactly one valid file per section.
Asynchronous Processing: The number will be ordered asynchronously. Once the support team validates your documents, the number will activate.
Skip Future Validations: If your documents have already been validated during a previous successful order, this validation step will automatically be skipped.

🎉 You now know how to purchase and configure new phone numbers in Ringover and can start configuring them to boost your local presence and streamline your incoming call flows!