Reassigning a license in Ringover is an efficient way to make the most of your team's resources. If an employee no longer needs access to the platform, you can reassign their license to another team member, avoiding additional costs and maintaining more efficient control over the licenses.
Prerequisites
- To access this feature, you must be the Ringover account administrator 👨💼
Step 1: Delete a user
- 💻 Go to your Dashboard> Settings> Users
- Select the user you wish to delete
- In the user's settings, look for the "remove this user" option, which is located at the bottom of the page
💡 For more details on how to delete a user, check our article: Removing a user.
Important:
- When you delete a user, all call recordings linked to their account will be automatically deleted. If you want to keep the recordings, you must manually download them or integrate the Ringover account with Dropbox, Google Drive, Amazon S3 (AWS S3), or via API by clicking here.
Step 2: Reassign a license
- 💻 Go to Dashboard> Settings> Users
- Click on "Add a user" at the top of the screen
- A pop-up window will appear; fill in the requested fields and in the "License" section, select the existing license
- The new user will receive a confirmation email to finalize the process
And that’s it! Now you know how to reassign a user license in Ringover 👌