At Ringover, we put every possible effort toward assuring you optimal call quality. ✅ This is especially vital given that today's professional work environment has become more nomadic, flexible, and mobile than ever. This has naturally led to "telecommuting" becoming increasingly popular. Here are the important points that will enable you to successfully work from a distance.
Step 1: Wired connection
Hook up your computer directly to Ethernet or with a USB/Ethernet adapter. 🔌 If using Wifi 📶, set up in a room as close as possible to your ISP router (note that routers for individual access are not as highly performing as professional ones, so smaller distances are advised).
Step 2: Connectivity test on Ringover servers
Perform a connectivity test with the Ringover tool: speedtest.ringover.com. 🚀
This test should be carried out 3 times for a reliable average
Understanding the results: What the observed indicators tell you:
● Value must be above 30 for good connectivity
Download: the cursor must be as far to the right as possible; designates download from the internet to your computer (of a music file, for example). We can refer to descending bitrate when talking downloads.
● Value must be above 30 for good connectivity
Upload: the cursor must be as far as possible to the right; this represents data that you send from your computer to the Internet (to post a photo on social media, for example). We can refer to ascending bitrate for uploaded files.
● Value must be below 50 for good quality
Latency (Ping): this is the time it takes for a "packet" to reach its destination, measured in milliseconds (ms). Beyond 150 ms, conversation delays can result.
● Value must be below 50 for good quality
Jitter: this is the variation in latency, or a measure of variations in packet transmission delay. If packets are sent at irregular intervals, the audio stream will not be transmitted correctly (for example, during a conversation you may sometimes hear your correspondent's voice speed up). The acceptable limit is around 20 ms. The lower the number, the better the quality of calls. From 0 to 20 is good; beyond this range, sound becomes "robotic".
Step 3: Choosing materials
Your headset
We recommend that you use a USB Headset. 🎧 An alternative is a jack headset, but these have inferior microphone control and noise-cancelling capabilities.
Your computer/mobile
We recommend that you use a computer with a memory: 6 GB or more (minimum 4 GB). 💻
The processor should not be more than 50% in use. This must only happen occasionally and for very short time periods. Random access memory (RAM) must not be more than 80% in use.
If using your mobile phone, make sure that battery saving 🔋 is deactivated.
How do VPNs affect your RingOver connection:
Some VPNs may cause connectivity issues with RingOver services. 🔒 While most VPNs work correctly, it's recommended to verify your specific VPN compatibility. If you experience connection problems, contact our support to troubleshoot potential VPN-related issues.
For more information, see the following article 👉 5 Simple Steps for Optimizing the Quality of Your VoIP Calls.