The Ringover smartphone application allows you to stay connected to your business phone system wherever you are. In this guide, you will learn how to resolve dropped calls on your mobile (Android or iPhone) to restore stable, smooth communications.
1. Identify the causes of dropped calls
If you experience a sudden interruption to your call or a frozen screen during a call, this is usually linked to variations in your network environment or a temporary state of the application:
- Network switching (Wi-Fi / 4G) : Your phone changes network source on the go, causing a brief connection drop.
- Signal instability : Loss of network signal strength (blackspots, physical interference) blocks the Voice over IP stream.
- An application freeze : The application freezes visually or encounters an issue updating the call status.
2. Stabilise your mobile network and Wi-Fi connection
Cloud telephony requires a constant, uninterrupted flow of data. If your network fluctuates, manually force the best available channel:
- Open the control centre or notification panel on your smartphone.
- Turn off Wi-Fi if you notice that your home or work wireless connection is unstable.
- Turn off mobile data (4G/5G) if you have a high-quality Wi-Fi network nearby.
- Avoid moving into areas with low network coverage (lifts, underground car parks) during important calls.
3. Restart and update the Ringover application
If your network connection is excellent but the application seems frozen or keeps dropping your calls, perform a full restart and update:
- Access the open app switcher on your smartphone (swipe up or press the multitask button).
- Swipe the Ringover application upwards or sideways to close it completely.
- Reopen the Ringover application to properly restart your communication services.
- Go to the Google Play Store (Android) or the App Store (iPhone), search for Ringover and apply any available updates.
🎉 You now know how to resolve dropped calls on your smartphone and can enjoy mobile communications with Ringover!