Managing your phone reputation allows you to ensure your communications reach your clients without being blocked. In this guide, you’ll learn how to understand spam alerts, adjust your calling habits, and fix numbers marked as spam.

Preventing numbers from being marked as Spam

1. Understand the origins of spam alerts

Your number could be blocked or labeled as spam for various reasons. Phone carriers and individuals use different methods to filter unwanted communications.

User complaints: Someone files a complaint considering your number suspicious, spam, or identity theft.
Call blocking apps: Contacts use specialized applications to view or block unwanted calls.
Unknown caller blocking: Individuals choose to block calls from any number not saved in their contacts list.

⚠️ Phone carriers can also block or label specific numbers as spam through call analysis, and even your own operator might do this in exceptional cases.

2. Identify actions that increase Spam reports

Certain calling behaviors can quickly trigger algorithms and lead to an increase in spam reports.

Using automatic dialing or prerecorded messages.
Making a high volume of outgoing calls or short calls (less than 50 seconds).
Having a large number of unanswered calls.
Failing to return missed calls.

3. Handle numbers labeled as Spam upon assignment

Sometimes, a newly assigned number may already be labeled as spam due to the actions of its previous owner.

Identify if your newly assigned number is marked as spam.
Contact the Numbers/Portability team through customer service.
Request a new number replacement.
Allow the old number time to be naturally removed from the spam lists.

4. Apply Best Practices to prevent spam labels

While Ringover cannot directly remove numbers from external spam lists, you can improve your calling practices to normalize your number over time.

💡 Tip: Use the "after-call work" function to control the time between each call. We recommend waiting between 1 to 2 minutes before calling the same number again to prevent spam markers.

Reduce short calls and avoid calling the same number multiple times in the same day.
Vary your outgoing numbers if you make a large volume of calls.
Leave your contact information and the reason for your call on the voicemail.
Stay reachable during campaigns so individuals can easily return your call.
Decrease unanswered calls and always return your missed calls.

⚠️ Avoid calling people on unwanted advertising lists, such as the Telephone Preference Service in the United Kingdom.

🎉 You now know how to manage spam labels and can successfully maintain a healthy calling reputation for your business!