The Ringover integration with Reecall provides a comprehensive communication solution that optimizes call management and enhances customer experience. In this guide, you’ll learn how to activate the Reecall integration and assign it to your IVR scenarios to handle high call volumes seamlessly.
Prerequisites
- An active Ringover Business or Advanced account.
- Administrative or technician permissions on your Ringover account.
- An active Reecall account.
Set up and configure Reecall integration
1. Activate Reecall in Ringover
Enable the Reecall application directly from your Ringover integrations store.
- Go to your Ringover Dashboard.
- Navigate to Store.
- Locate Reecall and click Activate.
2. Assign Reecall to an IVR scenario
Route incoming call flows to your Reecall agent within your Interactive Voice Response setup.
- Go to the Configuration section in your Ringover Dashboard.
- Select IVR from the menu.
- Choose the IVR you want to assign to your Reecall agent and click Edit.
- In the Scenario section, select Send to Reecall.
- Click Save IVR at the bottom of the page to apply your changes.
💡 Tip: Make sure your Reecall workflows are fully configured in your Reecall dashboard before redirecting live IVR traffic.
🎉 You now know how to integrate Ringover with Reecall and can seamlessly automate call responses and reduce customer wait times!