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How to integrate Ringover with Recruit CRM

  • Updated

The Ringover integration with Recruit CRM connects your cloud telephony with your recruitment software to streamline candidate and client workflows. This integration allows you to automatically log calls, messages, and recordings, sync contacts, and call with one click. In this guide, you’ll learn how to generate your API token, activate Recruit CRM in Ringover, and customise your integration settings.

Prerequisites

  • An active Ringover Business (or higher) plan with administrator access.
  • A Recruit CRM subscription on the Business or Enterprise plan (required for Open API access).
  • Administrator permissions on your Recruit CRM account.

Connect and configure Recruit CRM integration

1. Generate your API key in Recruit CRM

Enable API access and copy your personal API token from your Recruit CRM administration portal.

  1. Log in to your Recruit CRM account.
  2. Go to Admin Settings.
  3. Click on API and Integrations at the bottom of the page.
  4. Click on Enable API Token.
  5. Copy the generated API key.
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2. Activate Recruit CRM in Ringover

Enter your authentication key into your Ringover Dashboard to establish the connection.

  1. Log in to your Ringover Dashboard.
  2. Go to Store > Integrations.
  3. Search for Recruit CRM and click on it.
  4. Paste your API key into the designated field in the pop-up window.
  5. Click Activate.
⚠️ Make sure you paste the complete API key without extra spaces. Open API access is only supported on Recruit CRM Business and Enterprise tiers.

3. Configure your integration settings

Customise how contacts, call logs, messages, and CRM dialler fields interact between both systems.

  1. Call types: Manage and filter categories for inbound, outbound, or missed calls via "Manage call types".
  2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
  3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
  4. Phone numbers: View and manage connected phone lines or select specific numbers.
  5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
  6. Link users with an account: Map Recruit CRM users or agents to their corresponding system account via "Manage users".
  7. Assign missed IVR calls to: Choose a default user or team member (e.g., "Add user") to assign unhandled IVR calls.
  1. Log internal calls: Toggle switch to automatically log internal team calls within Recruit CRM.
  2. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
  3. Log Empower meeting summaries: Toggle switch to automatically save Empower meeting summaries to activity logs.
  4. Generate a call transcript using Recruit CRM: Toggle switch to use Recruit CRM's native engine to generate call transcriptions.
  5. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
  6. Logs display language: Select the language used to display call log details (e.g., "en").
  7. Link tags to call type: Toggle switch to associate and update call types according to assigned tags.
  8. Type of object created: Select the default CRM entity created for new records (e.g., "candidates").
  9. Log WhatsApp messages: Toggle switch to automatically log WhatsApp messaging interactions.
  1. WhatsApp message type: Select the default activity category or classification applied to logged WhatsApp messages (e.g., "None").
  2. Call type: Choose the default call classification applied when logging calls (e.g., "Test").
  3. SMS message type: Select the default activity category or classification applied to logged SMS messages (e.g., "None").
  4. Create contact for calls: Choose when new contacts/candidates are automatically created during calls (e.g., "All calls").
  5. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "None").
  6. Create contact for WhatsApp messages: Toggle switch to automatically generate new contacts from WhatsApp conversations.
  7. Sync contacts (v4): Toggle switch to enable general contact synchronisation with Recruit CRM.
  8. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronisation individually as each call occurs.
  1. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to display contact information on the dialler during calls while conditionally restricting data storage unless call-by-call sync is enabled.
  2. Mapped fields: Select Recruit CRM fields to display in the dialler's Info section via "Add or edit fields".

FAQ

Why are my calls not logging in Recruit CRM?

Verify that the API token in your Ringover Dashboard is valid and active. Also ensure that the user's email address in Ringover matches the email address registered on their Recruit CRM account.

Where can I find the call recordings in Recruit CRM?

Call recordings are automatically attached as direct playback links within the activity log of the corresponding candidate or contact record, provided call recording is enabled for that user in Ringover.

🎉 You now know how to integrate Recruit CRM with Ringover and can manage your recruitment communications, call logs, and messaging history seamlessly!