Ringover's nearest numbers is a feature that selects specific local phone numbers for making calls. This feature is valuable for increasing the response rate in your calls, especially in sales and business communication contexts, as recipients are more likely to respond to calls from local numbers that they find familiar and reliable. Ringover's nearest numbers help establish a local presence in your calls, which can enhance the effectiveness of your communication.
Prerequisites
- You must have a Ringover Advanced account to take advantage of this feature
- The functionality must be activated by an administrator or technician in Ringover
Note:
- The local dialer selects the number closest to the location of your prospect or customer from the user's number list
- Works for outgoing calls only
- We do not offer SMS service on local number bundles
How to Use the Feature?
- Go to the "Settings" and then "Users" section in your Ringover Dashboard
- Search for the user you want to grant this feature to and click on "Edit"
- Now, go to the "Permissions" section and enable the "Use the Local presence" option in the calls section
- Next, open the Ringover application and click on the outbound call number from your dialer
- Select "Local presence"
Local Presence and IVR with Call History
When using the 'Local presence' feature, we recommend configuring your IVR so that, in the event your prospect calls back, they can speak with the last agent they talked to.
To do this:
- Go to the "Settings" > "IVR" section on your Ringover dashboard
- Select the IVR you want to edit
- Click on the scenario you want to edit
- In the "Forward calls" section, choose the "Cascading" or "At regular intervals" mode
- Activate the "Machine learning (AI)" option
- Then, click on the settings icon located to the right of "Machine learning (AI)"
- Choose whether you want all your agents to ring (based on seniority order) or a single agent
- Select "Last connected to the caller"
- Choose the period to be considered
- Validate the rules
- Finally, save your IVR
This way, the prospect will be able to communicate with the agent who previously attempted to contact them.
There you have, you now know how to use the feature! 🎉