Avionté specialises in staffing and recruiting software for businesses, providing solutions for placement agencies. Their services cover recruitment, onboarding, payroll, billing, and strategic monitoring, tailored to the specific needs of agencies specialising in administrative, light industrial, IT, professional, and medical sectors. 
 

Integrating Ringover with Avionté offers the following benefits:

• Click-to-call

• Calls are logged as call activities

• Activities include notes and tags added during the call, as well as recordings and transcripts

• When Empower is enabled, call summaries and next steps are added

• Talent and contact synchronisation

• Avionté CRM fields in the dialer’s “Info” section
   

Now, let’s proceed with the integration 📳

How to connect Ringover with Avionté and configure call activities

1. Activate the Avionté integration

• 💻 Go to Dashboard>Store>Integrations

3. Contact sync begins

Once setup is complete, your Avionté contacts and talents will start syncing into Ringover. 

2. Configure your Avionté integration

Ringover completes the initial connection after Avionté support sends your tenant details. An administrator can then review the integration settings in the Ringover Dashboard.

1. Go to Dashboard > Store > Integrations.
2. Click Configure next to Avionté.

Use the numbered settings below to choose which communications are logged, map activity types, and synchronise contacts.

1. Call types: Choose the call types to log in Avionté through Manage call types.
2. Include recordings in call logs: Choose which available audio files are included in call activities.
3. Restrict access to recordings: Limit access to recording links to users with an active Ringover account.
4. Phone numbers: Select the Ringover numbers whose calls are included in the integration.
5. SMS messaging numbers: Select the Ringover numbers whose SMS messages are included in the integration.
6. Group SMS conversations by: Choose Do not group or Day (24h) to control SMS activity grouping.
7. Link users with an account: Map Ringover users to their Avionté user accounts through Manage users :

8. Assign missed IVR calls to: Choose the Avionté user assigned to missed calls received through an IVR.
9. Log internal calls: Include calls between Ringover users in Avionté call activities.
10. Include Empower summaries and transcripts in call logs: Add available Empower summaries and transcript links to call activities.
11. Log Empower meeting summaries: Log available Empower meeting summaries in Avionté.
12. Don't create activity when adding a note to a call: Prevent a separate activity from being created when a note is added to a call.
13. Include scenario name in call logs (for incoming IVR calls): Add the IVR scenario name to incoming call activities.
14. Select contact manually: Allow the user to choose the Avionté contact associated with a call activity.
15. Logs display language: Select the language used in the automated activity text.
16. Webhook URL: Set the webhook address supplied for the Avionté connection; Ringover completes this setup.
17. Front Office Tenant ID: Enter the Avionté Front Office Tenant ID, which is different from the Avionté Tenant ID; Ringover completes this setup.

The activity type mappings can be edited by an administrator. Choose separate types for Talent and Contact records.

18. Incoming call: Select the activity type for an incoming call on a Talent record.
19. Outgoing call: Select the activity type for an outgoing call on a Talent record.
20. Incoming calls with notes: Select the activity type for an incoming call with notes on a Talent record.
21. Outgoing calls with notes: Select the activity type for an outgoing call with notes on a Talent record.
22. SMS conversation (daily): Select the activity type for a daily SMS conversation on a Talent record when daily grouping is used.
23. Incoming SMS messages: Select the activity type for incoming SMS messages on a Talent record.
24. Outgoing SMS messages: Select the activity type for outgoing SMS messages on a Talent record.
25. Meet Event: Select the activity type for a meeting event on a Talent record.
26. Incoming call: Select the activity type for an incoming call on a Contact record.
27. Outgoing call: Select the activity type for an outgoing call on a Contact record.
28. Incoming calls with notes: Select the activity type for an incoming call with notes on a Contact record.
29. Outgoing calls with notes: Select the activity type for an outgoing call with notes on a Contact record.
30. SMS conversation (daily): Select the activity type for a daily SMS conversation on a Contact record when daily grouping is used.
31. Incoming SMS messages: Select the activity type for incoming SMS messages on a Contact record.
32. Outgoing SMS messages: Select the activity type for outgoing SMS messages on a Contact record.
33. Meet Event: Select the activity type for a meeting event on a Contact record.

34. Offices to Exclude from Synchronization: Select any Avionté offices whose records should be excluded from contact synchronisation.

35. Sync contacts (v4): Enable global synchronisation of Avionté contacts and talents with Ringover; use Display the last 10 logs to check recent sync activity.

    Check contact and talent synchronisation before testing with calls. If you need to restart the initial sync, wait at least 24 hours for it to finish.

36. Sync contacts on a call-by-call basis: Synchronise a contact when that person calls or is called.
37. Mapped fields: Choose Avionté fields to display in the dialer’s Info section through Add or edit fields.

To include a recording link and the content that depends on call recording, enable recording for the relevant users in the Dashboard user settings.

To call Avionté phone numbers from your browser, install the Ringover click-to-call extension.

3. Find call summaries and transcript links in Avionté

Note: The way summaries and transcript links are created varies depending on your licence.

1. With an Empower licence, call information and after-call content (summary/transcript link/next steps) are consolidated into a single activity note in Avionté.

2. Without Empower (Ringover licence only), Avionté displays two activity notes for the same call: one for the call information and another whose comments contain a summary and a link to the full call transcript.

4. Use custom call activities in Avionté Bold

If your team uses custom call activities in Avionté Bold, the recommended workflow is to log these custom activities directly in Avionté during the call.

To use your own custom call activities, follow this workflow as explained in the video below:
 

1. During the call, click the Avionté logo in the Ringover dialer to open the related Avionté Bold record

2. Add your note directly in Avionté and select your custom call activity there

3. Let Ringover create its own separate activity note using the default activity type configured by your admin

This workflow has been validated by Avionté. 

 

FAQ

Q1. Why don’t my notes or tags update in Avionté after the call ends?
Because Avionté is an HR system, it does not allow API-based note edits. Once an activity has been created in Avionté, Ringover cannot edit it afterward.

Q2. Can I use a different custom activity type for each call?
Yes. To do this, log the activity directly in Avionté Bold during the call. Ringover will still create its own activity note using the default activity type configured in the integration settings.

Q3. Why aren’t Ringover tags mapped to Avionté activity types?
Ringover tags mapping to Avionté activity types are different features. Tags are used for filtering in Ringover, while activity types are defined in Avionté and vary by firm. There is no automatic mapping between the two.

Q4. Why do I see two activity notes for one call?
Without an Empower licence, Avionté will display one activity note for the call information and a second activity note when the summary or transcript becomes available.

Q5. How are SMS messages logged in Avionté?
Choose Do not group to log messages separately, or Day (24h) to group a day’s SMS messages in one activity. The daily activity follows your team’s configured time zone.

Q6. Can Ringover update an SMS activity after it has been created?
No. For the same reason as call notes, once the activity exists in Avionté, it cannot be edited through the API.

 

That’s it. The integration is complete! 🎉

For more information on the configuration, check out our dedicated section "How to configure your tool?"