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How to integrate Ringover with Avionte

  • Updated

Avionté specializes in staffing and recruiting software for businesses, providing solutions for placement agencies. Their services cover recruitment, onboarding, payroll, billing, and strategic monitoring, tailored to the specific needs of agencies specializing in administrative, light industrial, IT, professional, and medical sectors. 

Prerequisites

Before connecting Ringover and Avionté, make sure that:

  • You must have a Ringover Business or higher account to use this integration.
  • The integration must be set up by an admin or technical account in Ringover.
  • The integration must be installed by an Avionté administrator account.

How to connect Ringover with Avionté

1. Activate the Avionté integration

☝️ Unlike most integrations, the Avionté setup is not self-serve. It is initiated through Avionté support and completed by Ringover's team on your behalf. Your only action is to contact Avionté support to get the ball rolling.

Contact Avionté support

  • Reach out to Avionté via your usual support channel and let them know you are a new Ringover customer and would like to set up the Ringover integration.
  • Avionté will coordinate directly with Ringover's support team to initiate setup. 

Ringover activates the integration

Once Avionté sends your tenant details to Ringover support, Ringover will log into your dashboard and complete the integration setup on your behalf, following the step below.

  • Go to your integration's page and activate.

  • Once setup is complete, your Avionté contacts and talents will start syncing into Ringover. The sync can take 24 to 48 hours depending on the size of your contact list. Wait for the sync to complete before testing the integration end-to-end. Contacts may not be fully available until the sync finishes.

2. Configure your Avionté integration

Ringover completes the initial connection after Avionté support sends your tenant details. An administrator can then review the integration settings in the Ringover Dashboard.

  1. Call types: Manage and filter categories for inbound, outbound, or missed calls via "Manage call types".
  2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
  3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
  4. Phone numbers: View and manage connected phone lines or select specific numbers.
  5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
  6. Group SMS conversations by: Choose the time interval used to group SMS messages into threads (e.g., "Day (24 hr)").
  7. Link users with an account: Map Avionté users or agents to their corresponding system account via "Manage users".
  1. Assign missed IVR calls to: Choose a default user or team member (e.g., "Add user") to assign unhandled IVR calls.
  2. Log internal calls: Toggle switch to automatically log internal team calls within Avionté.
  3. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
  4. Log Empower meeting summaries: Toggle switch to automatically save Empower meeting summaries to activity logs.
  5. Don't create activity when adding a note to a call: Toggle switch to avoid creating a new separate activity record when appending notes to an existing call.
  6. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
  7. Select contact manually: Toggle switch allowing users to manually search for or select contacts when logging calls.
  8. Logs display language: Select the language used to display call log details (e.g., "fr").
  9. Webhook URL: Endpoint URL field used for real-time contact updates (e.g., (https://integrations-eu.ringover.com/v2/avionte/contacts/update)).
     
  1. Front Office Tenant ID: Input field to enter the Avionté Front Office Tenant ID (e.g., 2446).
  2. Type of activity created (Talent): Configure the specific Avionté activity mapping for Talent interactions: Incoming/outgoing calls, Incoming calls with notes, Outgoing calls with notes, SMS conversation, Incoming SMS messages, Outgoing SMS messages, Meet Event: Set activity type for completed meeting events.
  3. Type of activity created (Contact): Configure the specific Avionté activity mapping for Contact interactions: Incoming call, Outgoing call, Incoming calls with notes, Outgoing calls with notes, SMS conversation, Incoming SMS messages, Outgoing SMS messages, Meet Event.
  4. Offices to Exclude from Synchronization: Configuration setting to exclude specific organizational branches or offices from data sync.

  1. Sync contacts (v4): Toggle switch to enable general contact synchronization with Avionté.
  2. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronization individually as each call occurs.
  3. Mapped fields: Select Avionté fields to display in the dialer's Info section via "Add or edit fields".

To call Avionté phone numbers from your browser, install the Ringover dialer.

3. Find call summaries and transcript links in Avionté

The way summaries and transcript links are created varies depending on your license.


1. With an Empower license, call information and after-call content (summary/transcript link/next steps) are consolidated into a single activity note in Avionté.

2. Without Empower (Ringover license only), Avionté displays two activity notes for the same call: one for the call information and another whose comments contain a summary and a link to the full call transcript.

4. Use custom call activities in Avionté Bold

  • If your team uses custom call activities in Avionté Bold, the recommended workflow is to log these custom activities directly in Avionté during the call.

  • To use your own custom call activities, follow this workflow as explained in the video below:

  1. During the call, click the Avionté logo in the Ringover dialer to open the related Avionté Bold record.

  2. Add your note directly in Avionté and select your custom call activity there.

  3. Let Ringover create its own separate activity note using the default activity type configured by your admin.

FAQ

Why don’t my notes or tags update in Avionté after the call ends?

Because Avionté is an HR system, it does not allow API-based note edits. Once an activity has been created in Avionté, Ringover cannot edit it afterward.

Can I use a different custom activity type for each call?

Yes. To do this, log the activity directly in Avionté Bold during the call. Ringover will still create its own activity note using the default activity type configured in the integration settings.

Why aren’t Ringover tags mapped to Avionté activity types?

Ringover tags mapping to Avionté activity types are different features. Tags are used for filtering in Ringover, while activity types are defined in Avionté and vary by firm. There is no automatic mapping between the two.

Why do I see two activity notes for one call?

Without an Empower license, Avionté will display one activity note for the call information and a second activity note when the summary or transcript becomes available.

How are SMS messages logged in Avionté?

Choose Do not group to log messages separately, or Day (24h) to group a day’s SMS messages in one activity. The daily activity follows your team’s configured time zone.

🎉 You now know how to integrate Avionté with Ringover and can streamline your candidate outreach !