Filtering your synchronized numbers allows you to choose exactly which calls and text messages are logged into your CRM. By default, Ringover activates all of your company numbers, but you can easily refine this setting to keep your CRM database clean and focused on your team's priorities.

Add phone and SMS numbers in your integration

Select which specific business lines should generate call activity logs in your CRM, and exclude any internal or administrative numbers.

1. Go to your Integrations page.
2. Click on Configure next to your active CRM integration.
3. Scroll to the Phone numbers and or SMS messaging numbers settings section.
4. Choose to keep All available numbers selected (default) or uncheck specific lines to exclude them from call logging.
5. Save your settings to apply the filters.

🎉 You now know how to filter phone and SMS numbers in your Ringover integrations and can ensure only relevant communication activities are recorded in your CRM!