A call script not only provides a clear structure for phone conversations, but also ensures that each interaction is aligned with business goals and brand identity. From establishing an initial greeting to handling objections and closing a sale, a well-designed script can effectively and persuasively guide representatives through each stage of the conversation.
Prerequisites
- You must have a Ringover Advanced account to take advantage of this functionality
Note:
- You can add only one call script per IVR or campaign
- Scripts can be added to switchboards and call campaigns
Creating a call script
For an IVR
- Go to the "IVR's" section on your Ringover Dashboard
- Select the IVR to which you want to apply the call script
- In the general information, click on the "Add call script" button to create the script 📃
- Draft and structure the content of the script
- Save the script 💾
For a call campaign
- Go to the "Call campaigns" section on your Ringover Dashboard
- Create or select the call campaign to which you want to apply the script
- Click on the "Add call script" button to create the script 📃
- Draft and structure the content of the script
- Save the script 💾
And there you have it! Now you know how to create a call script. 🎉