With user permissions, you can define what your collaborators can or cannot do. These permissions allow you to control access to specific pages, restrict visibility of sensitive information, and manage what actions users can perform. These permissions are divided into three points:
Go to your Dashboard>Configuration>Utilisateurs to modify your users' permissions and click on "Edit"
By default, users can only see their own call logs. However, as a superadmin, you can grant Admin permissions to specific users, allowing them to access the complete call registry, view all team members' call notes, and use advanced filtering options in the Dashboard.
Software Customization
- Only show your logs: the user will only be able to see their logs in the Dashboard sections. This helps maintain data privacy within your organization by controlling which team members can view specific call logs and leads.
- Play recordings: allows defining which recordings the user can listen to. You have the choice between "All recordings from the standards", "Only their own", or "None".
- SIP account: allows connecting a SIP phone to the user's account.
- Edit settings: allows defining whether the user can modify their settings or not.
- Business hours: allows displaying or hiding the "Schedule" block in the user's settings. If the permission is enabled, the user can define their working hours, i.e., the hours during which they can take calls.
- Snooze: allows displaying or hiding the Snooze icon in the Dialer. If the permission is enabled, the user has the option to step back and not receive incoming calls.
- Edit call forwarding: allows displaying or hiding the "Call forwarding" block in the user's settings. If the permission is enabled, the user can view and modify call forwards to other users or external numbers.
- Can join open groups: allows displaying or hiding the "Groups" section in the user's settings. If the permission is enabled, the user can join groups for which the "Open Access" option is active.
- Chat tab: allows displaying or hiding the "Chat" tab in the user's interface.
- Videoconference tab: allows displaying or hiding the "Video" tab in the user's interface.
- Analytics tab: allows displaying or hiding the "Statistics" tab in the user's interface.
- Power Dialer tab: allows displaying or hiding the "Power Dialer" field in the user's settings. If the permission is enabled, the user can activate and use the Power Dialer to make consecutive calls. See our article "How to activate and use the Power Dialer?".
- Contacts tab: allows displaying or hiding the "Contacts" tab in the user's interface. If the permission is active, the user can view and add contacts in the Ringover directory and view contacts synchronized with your business tool.
- One-way texting: allows displaying or hiding the "SMS Notifications" section (formerly "One-Way SMS") in the SMS tab. If the permission is active, the user can send SMS on behalf of your brand. See our article "How to use One-Way SMS?".
Calls
- Show the waiting list: allows displaying or hiding the waiting list in the user's interface. If the permission is enabled, the user can see calls waiting.
- Can pick up calls in waiting list: allows displaying or hiding the "Answer" button on calls in the waiting list. If the permission is active and the button is present, the user can answer calls.
- Make all incoming calls anonymous: hides the caller's number for incoming calls. If the permission is enabled, the Dialer displays "Hidden Number" for all incoming calls.
- Tag calls: allows displaying or hiding the "Tag" field during and after the call. If the permission is enabled, the user can tag their calls. See our article "Authorizing your users to tag their calls".
- AfterCall > After-Call Work Duration: allows defining a downtime after a call to, for example, give the user time to finalize the processing of the previous call. See our article "Enable the After-Call Work feature".
- Tags required: requires the user to select a tag to close the After-Call window.
- Note required: requires the user to select a tag to close the After-Call window.
- Out-of-plan destinations: allows the user to call destinations not included in the plan. Learn more on our pricing page.
- French special numbers: allows the user to call French special numbers, whether free or surcharged.
- Maximum number of channels: defines the number of simultaneous incoming and outgoing calls the user can receive or make. It is possible to add additional outgoing channels from the Marketplace.
(Add-ons)
- Edit caller ID, allows making the "Call with" field clickable or frozen in the Dialer. If the permission is enabled, the "Call with" field is clickable and the user can choose another number from the authorized lines. You can authorize:
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- Only allow IVR numbers that the user is assigned to
- All standard numbers
- Select numbers from list
- Use Local Presence: allows displaying the "Localized Number" field in the user's Dialer, thus enabling the user to utilize this option.
- Activate voicemail drop: allows displaying the "Activate voicemail drop" field in the user's settings. If the permission is enabled, the user can pre-record a voicemail and drop it on their correspondent's voicemail. See our article "Activating and Using Voicemail Drop".
Recording and Monitoring
- The user can be listened to: allows displaying the double listening access button on the user's ongoing calls in the Dashboard Activity page. Admin or Supervisor profile users can click on the "Double Listen" button and listen to the user's call. See our article "Joining a call in progress (double listen + whisper function)"
- Show download button: allows displaying or hiding the "Download" button for recordings in the user's call log. If the permission is enabled, the user can download and save each recording.
- Start/stop recording: allows making the "Record" button clickable or frozen in the Dialer. If the permission is enabled, the user can start and stop recording during the call.
- Record conversations: allows authorizing or prohibiting call recording on the user's direct line. If the permission is enabled, calls can be recorded.
- Notify when recording: allows, during an incoming call on the user's direct line, to broadcast an announcement informing the caller that the call may be recorded. The caller can object to the recording by typing *.
- Call recording volume: allows defining the percentage of calls that are recorded.
- Force sign-out: allows logging out a user from all devices they are logged into.
Audio
Discover how to customize the hold music or preliminary response of your user account by clicking here.
Dashboard Access
In this section, the administrator allows managers to manage users within groups without giving them technical access, providing greater agility. Additionally, users with technical access will still be able to configure everything, except ordering new licenses.
Examples of possible actions:
- Move user management from the 'Technical' role to the 'Supervisor' role and give it access only to "Activities", "Logs", and "Statistics".
- Add a distinction between read and write permissions for IVRs.
Call Logs and Data Access Control
By default, users can only see their own call logs. However, as a superadmin, you can grant Admin permissions to specific users, allowing them to access the complete call registry, view all team members' call notes, and use advanced filtering options in the Dashboard.
You can restrict user access to specific pages such as call logs and contact pages on a per-user basis. This helps maintain data privacy and controls information access for different team members within your organization.
When using integrations like Zoho CRM, you can further manage user visibility by checking your integration settings and user role permissions. It's recommended to review these access controls to limit which team members can view specific leads and call logs. For detailed guidance on configuring these permission settings, contact Ringover support.
Done, you now know what user permissions are on Rinogver! 🎉