How to link Ringover with Boond Manager ?

Boond Manager is a team and project management software aimed at facilitating planning, tracking, and collaboration within businesses.

 

Integrating calls into Boond Manager allows you to:

• Click to call
• Calls logged with recordings, notes, tags, and transcription
• SMS logged as actions
• WhatsApp Conversations logged as actions
• Candidates and contacts synchronization
• CRM Fields in Dialer

 

Now, let's move on to integrating the tool 📳

 

Prerequisites:

• You must have a Ringover Business or Advanced account to benefit from this integration 💳
• The integration must be performed by an administrative or technical account in Ringover 👨‍💼
• The integration must be done with the administrator account of Boond Manager
• Before activating the integration, you must enable the option "Autoriser l'appel aux API Rest via l'authentification BasicAuth" (Authorize API Rest calls via BasicAuth authentication) in your Boond Manager account

 

Step 1: Enable the option "Allow API Rest calls"

 

• Log in to your Boond Manager account

 

• Click on your avatar, located in the top right corner, and select 'Configuration'

 

 

• Within the configuration, select the category "Sécurité" (Security)

 

 

• Enable the option "Autoriser l'appel aux API Rest via l'authentification BasicAuth" (Authorize API Rest calls via BasicAuth authentication)

 

💡 You can now return to the Ringover Dashboard

 

Step 2: Activation

 

To link your Salesforce account to your Ringover account:

 

• Connect to Dashboard> Store> Integrations

 

• Click on "Activate" next to Boond Manager

 

 

• Enter your Boond Manager login

 

Step 3: Configure your Boond Manager Integration

 

Customize the behavior of the integration based on your requirements through the settings. To do this:

 

• Go back to Dashboard> Store> Integration and click on 'Configure' next to Boond Manager

 

 

For more information on the configuration, check out our dedicated section "How to configure your tool?"

 

There you go, your integration is all sorted!🎉

 

FAQ

 

ℹ️ Why is the same caller name appearing in all my communication logs in Boond Manager?

• This occurs because the current integration logs communications under the admin’s name. This is due to a limitation in Boond Manager’s API, which doesn’t yet allow us to attribute calls to individual users. We are actively exploring options to improve this in future updates.