Your mobile app isn’t ringing, and you’re missing important notifications? This is a common issue and can have several causes. Fortunately, a few simple checks can often resolve the problem.
Main causes on mobile
Notifications disabled: Your phone or app settings may be blocking alerts.
“Do Not Disturb” mode enabled: If this mode is active, it prevents sound and vibration notifications.
Background restrictions: Your phone may limit the app’s activity to save battery or mobile data.
Network issue: An unstable or unavailable connection may prevent notifications from being delivered.
App-specific settings: Some apps have internal notification settings that may be incorrectly configured.
Battery saver mode enabled: your phone’s battery saver mode may interrupt background app refresh.
Solutions to try
Check your notification settings:
On Android: Go to Settings > Notifications and make sure notifications are enabled for the app.
On iOS: Go to Settings > Notifications, select the app, and ensure “Allow Notifications” is enabled.
Disable “Do Not Disturb” mode:
On Android and iOS, check whether this mode is enabled via the quick settings panel or the “Sound” settings.
Remove background restrictions:
On Android: Go to Settings > Battery > Battery Optimization and disable optimization for the app.
On iOS: Check that the app is allowed to refresh in the background via Settings > General > Background App Refresh.
Test your Internet connection:
Make sure your phone is connected to a Wi-Fi or mobile network.
If necessary, disable and re-enable mobile data, or switch between Wi-Fi and mobile data.
App-specific settings:
Open the app and go to its internal settings. Make sure sound notifications are enabled.
Update the app and the system:
Go to the Play Store or App Store to check if an update is available.
Also make sure your phone is using the latest version of its operating system.
In conclusion
If your mobile app isn’t ringing, it is usually due to notification settings, background restrictions, or Internet connectivity issues. By following these steps, you can quickly identify and resolve the source of the problem. If the issue persists, consider reinstalling the app or contacting its technical support for assistance.