Parallel Dialer allows you to maximise the chances of connection by dialling two calls in parallel. In this guide, you’ll learn how to successfully activate and use the dual simultaneous call feature.

Activate and manage the Parallel Dialer

1. Activate the Parallel Dialer add-on

Start by purchasing the feature and assigning it to your active users.

1. Go to the marketplace.
2. Enable the Parallel Dialer add-on.
3. Select the users for whom you want to activate the option under “active licences”.
4. Click “Buy now” once you have made your decision.

2. Enable or disable the Parallel Dialer

You can turn the dual simultaneous call feature on or off directly from your interface.

1. Go to your Power Dialer section in the Ringover web app.
2. Click on the Parallel Dialer option.
3. Set the delay between each call in seconds (e.g. after a 5-second delay, the next number will be contacted).

3. Manage parallel calls in private campaigns

The system automatically dials two calls in parallel to maximise connections. As soon as a customer picks up, the other call is immediately cancelled to minimise costs and disruptions.

During a private campaign, when a call is cancelled because another has been answered, it is automatically moved to the “Without Answer” column.

🎉 You now know how to activate the Parallel Dialer and can maximise your connection chances with zero disruptions!