Dual Simultaneous Call:
The system dials two calls in parallel to maximize the chances of connection. As soon as a customer picks up, the other call is immediately canceled to minimize costs and disruptions.
Private Campaign:
When a call is canceled because another has been answered, it is automatically moved to the "Without Answer" column.
Prerequisite: Power Dialer available
Activate Parallel Dialer
- Enable the Add-on in the marketplace
- Select users you want to activate the option, "active licenses".
- Click on "Buy now" once you finish your decision.
How to use
When you make a call, the Parallel Dialer activates automatically because the administrator has configured this option. You don’t have to do anything—the system directly applies the designated mode.