The Snooze feature allows you to temporarily postpone call notifications, giving you better control over interruptions. By analyzing your Snooze statistics, you get a clear overview of how you use this feature: frequency of activation, average duration, and the most common times of use. This data helps you better understand your time management habits and optimize your focus on a daily basis.
Statistics depend on the snoozes you’ve created: Activate and use the Snooze feature
Note:
- In-depth analytics are available for the Business and Advanced packs
Understanding your Snooze statistics
Go to Dashboard > Statistics > Snooze Statistics.
Depending on the types of snoozes you’ve created, you'll see a list of your agents along with a bar chart showing the time spent on each type of snooze.
💡 Hover over the agent’s bar to see more details. You can also search for an agent directly using the search bar.
Filtering your Snooze statistics
You can filter your snooze data by groups or users, and over the time period of your choice.
To do this:
- Click on "Edit filters".
- Choose whether to display statistics for all users, or click "Customize" to select one or more groups and/or users.
- Then select the time period for which you want to view the data.