Prerequisites

• An active Ringover Business or higher.
• Administrative permissions on your Ringover account.
• A Job Explorer account with administrator privileges.

☝️ Your instance name corresponds to the subdomain located before .job-explorer.fr in your Job Explorer login URL :  

1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
4. Phone numbers: View and manage connected phone lines or select specific numbers.
5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
6. Group SMS conversations by: Choose the time interval used to group SMS messages into threads (e.g., "Day (24 hr)").
7. Link users with an account: Map Job Explorer users or agents to their corresponding system account via "Manage users".
8. Assign missed IVR calls to: Designate a specific user or team member (e.g., "Diane Camille") to assign unhandled IVR calls.
9. Log internal calls: Toggle switch to automatically log internal team calls within Job Explorer.

10. Include Ringover summaries in call logs: Toggle switch to attach Ringover call summaries to call logs.
11. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
12. Logs display language: Select the language used to display call log details (e.g., "fr").
13. Log WhatsApp messages: Toggle switch to automatically save WhatsApp chat messages to CRM logs.
14. Group WhatsApp conversations by: Select how WhatsApp messages are grouped into conversation threads (e.g., "Full conversation").
15. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "All calls").
16. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "None").
17. Create contact for WhatsApp messages: Toggle switch to automatically generate new contacts from WhatsApp conversations.
18. Default qualification of the contact to be created: Select the default status or qualification assigned to newly created contacts (e.g., "Qualif de démo").
19. Sync contacts (v4): Toggle switch to enable general contact synchronisation with Job Explorer.

20. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronisation individually as each call occurs.
21. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to display contact information on the dialler during calls while conditionally restricting data storage unless call-by-call sync is enabled.
22. Mapped fields: Select Job Explorer fields to display in the dialler's Info section via "Add or edit fields".