Empower's AI Call Summary uses artificial intelligence to automatically analyze each phone conversation, whether it's a sales or support call. It provides a clear summary, facilitates customer follow-up, and enables transcription to ensure nothing essential is missed.
🧠 How to create a custom summary style with Empower?
Empower lets you create your own summary styles for calls or meetings, tailored to your specific needs. Here’s a step-by-step guide:
Use a Template
Name your summary style: In the “Name” field, enter a clear title to easily identify this style later.
Examples: “Short client summary”, “Support meeting analysis”, “Detailed sales follow-up”
Select a template: Click “Select a template” to choose a predefined summary structure.
💡 Tip: Templates automatically organize key information from your calls or meetings.
Set the summary length:
- Short (100–250 words): ideal for a quick overview.
- Long (250–500 words): recommended for more detailed analysis.
Select the option that best fits your needs.
Add keywords: In the “Keywords” section, you can add important words or phrases to guide summary generation.
🎯 Goal: improve summary accuracy by focusing on specific themes or elements.
Examples of keywords:
- for support calls: “error”, “incident”, “temporary fix”
- for sales calls: “budget”, “next step”, “competition”
Preview the summary: Once the template is selected, the length set, and keywords added, a summary preview will appear at the bottom of the page.
This allows you to verify the final output before confirming.
✅ Best practices for writing a good prompt/style:
- Be specific in your keywords.
- Choose a summary length suited to your goals (brief or detailed).
- Name your styles clearly for easier reuse.
- Use a structured template for consistent summaries.
Write Instructions
🧠 Create a summary style with your own instructions (custom prompt)
In addition to predefined templates, Empower lets you write your own instructions to generate a summary tailored to your specific needs. Here's how:
Write your own instructions: In the “Prompt” field, you can write up to 2000 characters to guide the AI. Describe the elements you want included in the summary.
💡 Prompt examples:
- “Summarize the client's main objections and the responses given.”
- “Create a structured summary in three parts: context, challenges, next steps.”
- “Highlight the decisions made and the participants mentioned.”
👉 Be clear, specific, and guide the AI with tone, structure, and priorities.
Choose the summary length: Just like with the other method, two options are available:
- Short (100–250 words): for quick, concise overviews
- Long (250–500 words): for a complete and detailed report
Summary preview: After writing your prompt, click “Save prompt” to generate a preview. This helps validate that the style matches your needs.
✨ Tip: Use “Refine with AI”
Need help improving your prompt?
Click “Refine with AI” to get suggestions or auto-rewritten versions of your instructions.
✅ Best practices for writing an effective prompt
- Start with clear verbs: “summarize”, “identify”, “list”, “structure”.
- Define expected sections if needed (e.g., “intro / objection / response / conclusion”).
- Specify tone: formal, neutral, concise, etc.
- Always check the preview and adjust if necessary.
Assign Users and Groups
You can add users and groups. Click the corresponding section to access the different assignment methods:
- Search and add a specific user.
- Select an entire group.
- Or add all users at once, then manually remove any as needed.