Post-call analysis is a Ringover feature that leverages artificial intelligence to automatically extract key information from a completed call. It can include elements such as:
- Reasons for the call,
- Objections raised,
- Questions asked,
- Resolution provided,
- Next steps.
These analyses help you better understand your client interactions and continuously improve your sales or support processes.
Accessing the feature
To access this feature:
- Go to the Settings tab (gear icon).
- In AI Customization, select Post-call analysis from the side menu.
Default analysis or create your own tabs
Default analysis tabs
Ringover offers several predefined analysis tabs:
- Reasons for call
- Key questions
- Issues raised
- Call resolution
- Next steps
These tabs can be used immediately to categorize the insights from each call.
Create a custom tab
To tailor the analysis to your specific needs (e.g., for use cases related to sales, support, or a specific industry), you can create your own custom tabs.
Steps to create:
- Click on "Create a tab" at the top right.
- Fill in the form fields:
- Name: Title of the tab (e.g.: "Budget", "Objections Raised").
- Description: Explain what the AI should detect in this tab.
Example: Identify whether the prospect mentions pricing concerns. - Output type: Select the expected value type (free text, boolean, category, etc.).
- Click Save.
Tip: You can click on “Refine with AI” to let Ringover generate a suggested prompt based on your descriptions.
Manage your custom tabs
Once created, your custom tabs appear in the “All custom post-call analyses” section.
For each tab, you can:
Edit
Delete
📌 Examples of custom tabs
Here are some examples of tabs you can add:
- Objections Raised: Identify common objections (price, deadline, product).
- Customer Insights: Extract the expectations or needs expressed by customers.
- Customer Pain Points: List the problems raised.
- Product Features: List the features mentioned.
FAQ❓
Can I edit the default tabs?
No, only custom tabs can be edited or deleted.
How many tabs can I create?
There is no strict limit, but for optimal performance we recommend staying within a reasonable range (5 to 10).
Does the AI work in multiple languages?
Yes, the analysis can work in multiple languages depending on your Ringover account configuration.