Post-call analysis in Empower allows you to automatically highlight recurring elements after every conversation, such as key numbers mentioned, next steps, and custom call insights. In this guide, you’ll learn how to create post-call analysis tabs, refine prompts with AI assistance, test analysis on call logs, and view results across your calls.

Create, customize, and use post-call analysis in Empower

1. Access AI customizations and create a new post-call analysis tab

Navigate to your AI settings in Empower to initiate a new post-call analysis tab.

1. Click on AI customizations in the left sidebar to access your AI settings.
2. Select Post call analysis to view and manage existing analysis tabs.

2. Refine your prompt with AI assistance

Customize and fine-tune your analysis prompt to ensure accurate data extraction.

1. Click on the Create button to start a new post-call analysis item.
2. Type a Name for your tab and enter an initial Prompt (or use AI assistance to develop it).
3. Refine your prompt instructions with the help of the AI prompt assistant to achieve more precise results.
4. Click on Edit next to modify if needed.

Adding specific context to your prompt—such as requesting specific key figures, decision points, or follow-up tasks—helps the AI extract exactly what your team needs.

3. Test post-call analysis using real or predefined calls

Preview and validate how your analysis settings perform before deploying them across your team.

1. Click on the Test icon to start testing your post-call analysis
2. Choose your testing source:
   • Select from call logs: Choose an actual recorded call from your call history.
   • Select AI generated predefined call: Choose a simulated call for a quick preview.
3. Select the Use case that best matches your analysis (e.g., select Support calls for a customer support workflow).
4. Click on Generate preview to run the test.
5. Review the generated analysis output to verify accuracy and performance.

4. View post-call analysis across your calls and meetings

Access your custom post-call analysis tabs directly within call recordings and video conferences.

1. Open any Call record or Video conference in Empower.
2. Click on your newly created Post-call analysis tab to view the automatically extracted insights.

🎉 You now know how to create and customize post-call analysis tabs and can automatically surface key numbers, next steps, and essential insights after every call!