Find all your communications — SMS, WhatsApp, calls, One Way and Fax — centralized in one place. Interactions are automatically grouped by contact, with real-time updates. A simple, clear, and intuitive interface.
About internal conversations: Conversations between Ringover colleagues are not visible in the Conversation page. You’ll find them as usual in the right-hand sidebar of your interface.
A structured view of your interactions
The most recent messages appear at the top of the list.
- For recent interactions (less than 7 days), the day name will appear (e.g., “Monday”).
- For older ones, the full date is displayed.
Each type of interaction is identified by a specific icon: call, voicemail, SMS, WhatsApp… Video calls and emails will be available soon!
💬 Easily start a new conversation
From the Ringover WebApp, click the “+” button to search for a contact by name or number. You can also start a conversation with an unregistered number.
You can also select the number that will be used to send the message.
Access contact information in one click
If a contact has multiple numbers (for example, one for calls and another for WhatsApp), each channel appears in a separate conversation.
The contact's information is visible directly on the Conversation page. To edit it, go to the contact’s file.
Note: You can also create a new contact from this page! 👉 See the article “Add a contact to your directory”
Understanding Company View
The Company View feature lets you quickly access all contacts linked to a company when clicking on a client's name in the interface.
What does Company View allow?
- A contextual menu opens.
- It displays:
- All contacts linked to the company.
- Contacts using the same number.
How are duplicates handled?
- Contacts with the same phone number are automatically identified as duplicates.
- You can delete or select one without losing your navigation context.
Calling from Company View
- By clicking on a contact’s call button:
- Their number is pre-filled in the dialer.
- The associated activity page opens.
- If no previous call exists, a blank page opens without generating a new activity.
Viewing key information
- Name
- Phone number
- Job title
- Company
- CRM profile link
What happens when a company is deleted?
- The contact list related to that company will no longer be displayed.
- The interface remains consistent to avoid confusion or errors.
View a contact’s communication history
A contact’s profile now displays the latest interactions with that contact, across all channels.
📬 Types of interactions displayed:
- Messages (WhatsApp, internal)
- SMS (sent and received)
- Calls:
- Incoming
- Outgoing
- Missed
- Voicemails
- Emails
- Video calls
Use filters in the inbox
Apply filters to quickly find the conversations you’re looking for.
Filter by type of last interaction
- Outgoing call
- Incoming call
- Missed call
- Voicemail
- SMS
- One-way message
- Fax
📍 Select one or more types to refine the display.
Filter by date of interaction
- Select one or more dates in the built-in calendar.
- Only interactions on those dates will be displayed.
Filter by assigned agent
- Me
- Another specific agent
- Unassigned
🔍 You can search for an agent by name in the search field.
💡 Combine multiple filters to narrow your search and quickly find the most relevant conversations.