When you're on the Call Statistics page, it is completely normal to notice a difference between the sum of calls in the leaderboard and the global statistics. No worries, this is an expected behavior 👇
🔍 Example:
Let’s imagine there are 10 missed calls. If the same call is missed by several people, it will be counted for each of them in the leaderboard. Result: the total may go up to 13 (for example: 9 + 2 + 2), even though these are indeed 10 unique calls.
🛠️ How to get a clearer view?
You can adjust the display so that transfers are counted only once. Here’s how:
- Click on “Edit filters”
- Scroll down to the “Transfer Management” section
- Select “Single call”
- Then “The last answered call”
With these filters in place, your stats will be easier to read, and you’ll be able to better track your team’s performance 🎉