Custom vocabulary allows you to add specific words, names, acronyms, or industry terms, improving the accuracy of call transcriptions and the relevance of post-call analyses.

Customizing vocabulary

By adding your own custom words, Empower can:

• Improve transcription quality
• Enhance the accuracy of post-call analysis
• Provide more reliable call scoring
• Better recognize industry-specific terminology

1) Adding a custom word

1. Go to Settings > AI Customization > Custom Vocabulary
2. In the input field, type the word or expression you want to add
3. Press Enter to confirm
4. The word will appear in your custom vocabulary list

💡 Note: You can add up to 15 custom words per language.

2) Examples, best practices, and benefits

Custom Vocabulary Examples

Here are some examples of words you might add to your custom vocabulary:

• Company names: HubSpot, Salesforce, Zendesk
• Tools or technologies: chatbot, API, CRM
• Business concepts or industry terms: integration, pipeline, lead scoring
• Internal terms or abbreviations: QBR, OKR, SKU

Best Practices

👉 Only add words or expressions commonly used by your teams
👉 Avoid words that are ambiguous or have multiple meanings, to prevent distortion of analysis
👉 Regularly update the list as you identify new industry-specific terms or internal jargon

Benefits

By customizing your vocabulary, you enable:

✅ More accurate call transcriptions
✅ Better recognition of industry-specific terms
✅ More relevant post-call analyses
✅ Improved coaching insights tailored to your team’s language

🎉 Configuring your custom vocabulary ensures that Empower’s transcription and analysis are closer to the reality of your conversations, helping you make more informed decisions and deliver targeted coaching.