Feature:
Here are the main features offered by AIRO:
Smart voice agent available 24/7 to automatically answer incoming calls.
Call qualification: AIRO identifies the customer's needs from the first call, routes to the right department or handles simple requests.
Natural voice with support for multiple languages.
Routing to a human agent for complex cases, while keeping the context.
CRM integrations, call data synchronization, summaries, and transcriptions.
Flexible pricing options based on usage or selected plan.
Activation
Go to your Dashboard > Store > Marketplace and search for AIRO (depending on your compatible plan).
Add to a voice menu
Once AIRO is activated, go to your IVR section:
Choose the menu where you want to add the AIRO function,
Click the scenario you want to configure. For example: the "Sunday" scenario.
From the first step, select "Redirect to AIRO":
Click the gear icon to add the desired AIRO agent.
If you don’t have an agent yet, click the link in the same pop-up to be redirected to AIRO.
Configure your agent
To configure your agent, click on "New Agent" at the top right of your interface.
Select the desired agent model and follow the steps below:
Name your agent,
Select the language your agent will speak,
Choose the desired LLM,
Customize the voice (a selection of voices is available),
Define the tone and mood,
Enter the welcome message heard by clients during the first interaction,
Then define your agent’s purpose, goals, and behavior using a custom prompt:
Personality,
Environment,
Objective,
Tone and communication,
Required questions,
Rules to follow (main guidelines and agent limitations).
AIRO models already include the key sections tailored to your use case. You can adapt or expand them at any time.
Enrich the knowledge base
Add specific content (FAQs, documentation, articles, etc.) to provide your agents with more information.
Click on "Add Document" and choose the upload format:
Plain text,
Via URL,
File import,
Database.
Once uploaded, click on "Associate" to link the file to your knowledge base.
Tools & Connectors
Click the "Add" button to include new call conditions and extend your agent's capabilities. You must define your agent’s behavior using the available functions.
You can then transfer your agent to a specific group or user.
MCP Servers
By clicking on "Add MCP", you can create automations such as appointment scheduling with your business tools.
Our MCP connects AIRO to CRMs and knowledge bases via Zapier and Make.
Advanced settings
In this section, you can configure 4 options:
Turn-taking delay: Wait time (in seconds) after the user’s last word before the agent replies automatically. Set to -1 to wait indefinitely.
End-of-call silence delay: Max silence duration (in seconds) before the call ends automatically. Set to -1 to never end.
Maximum conversation duration: Duration between 60 seconds and 1 hour.
Keywords: Separated by commas, used for more precise recognition.
To complete the creation of your agent, click "Create Agent".
You can now test it by clicking the microphone. At the end of the test, simply hang up to finish.
Assign a number
From your main AIRO page, add a phone number to your voice agent to activate it and finalize the configuration 🎉
FAQ
If I add a new voice bot, will billing be triggered automatically with the Pay-As-You-Go option?
With the Pay-As-You-Go option, AIRO billing is automatically activated as soon as you create or use a voice bot. No additional action is required, charges are simply applied based on your actual usage.