This section covers hesitations, expressions, or speech tics—commonly known as filler words. By adding your own customized filler words, Empower can:

• More accurately recognize hesitations in your team’s speech
• Provide reliable statistics on the frequency of fillers
• Better analyze communication habits across your team

Customizing filler words

Empower currently detects filler words in multiple languages. You can add words specific to one language or define words that apply to all languages.

1) Adding filler words

1. Go to Settings > AI Customization
2. Click Edit Details
3. Select the language you want to customize
4. Enter the desired word or expression
5. Click the plus (+) button
6. The word will appear in the section corresponding to the selected language

2) Examples, best practices and benefits 

• Filler words' examples

Here are some filler words examples : Uh, like, actually, um, basically, you know, I mean, right, okay, well, so

• Some best practices

👉 Only add words or expressions commonly used by your teams
👉 Avoid words with strong semantic meaning to prevent distortion of analysis
👉 Regularly update the list as you identify new verbal tics

• Benefits 

By customizing filler words, you enable:

✅ More accurate post-call analysis
✅ Better understanding of communication patterns
✅ Tailored coaching tools to reduce excessive fillers and improve speech fluency
 

🎉 Configuring your custom filler words ensures that Empower’s analysis is closer to the reality of your conversations, helping you make informed coaching and performance decisions.