🔄 What do I need to submit a portability request?
📌 In France:
A completed and signed portability mandate
The RIO code for each number to be ported
Your latest phone bill
🌍 Internationally:
A portability mandate
A LOA (Letter of Authorization) that we will provide
The specific supporting documents depending on the country (see our prerequisites catalog)
🗓️ Can I choose the date of my portability?
Yes, you can request a specific date or a day of the week.
France: we will honor your choice if the request is made at least 10 business days in advance.
International: portability takes 15 to 20 business days after the file is validated. We will do our best to meet your request.
⏰ Can I choose the time of portability?
-
In France:
10 a.m. for landline numbers
11 a.m. for mobile numbers
Internationally:
Times are set by our partners and will be communicated to you in advance.
The standard slots are 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m..
If you need a specific time, please contact us. This will depend on your current operator’s agreement and will incur an additional cost.
📞 What happens on the day of portability?
As soon as your former operator releases your numbers, our team performs functionality tests to ensure your lines are active.
❌ Will there be an outage?
Normally no.
If your current operator follows the schedule, the transition happens without interruption. If they are delayed, a brief outage may occur.
But don’t worry: our team is committed to minimizing the impact.
✏️ Can I modify or cancel my portability request?
You can, as long as you notify us at least 48 hours before the scheduled portability date.
After this period, the request can no longer be changed or cancelled.
📃 Do I need to terminate my old contract myself?
Portability does not automatically mean termination.
We recommend waiting until portability is actually completed, then sending a termination letter to your former operator to avoid extra charges.
⏳ Can I terminate before portability?
Not recommended.
If you terminate too early and portability fails or is delayed, you may lose the use of your number for several days.
🧑💻 What should I do before the portability date?
Once you receive our confirmation email:
Assign your numbers to your users from your Ringover interface
This way, your users will be able to receive calls as soon as the service is activated. 👉 See the tutorial
➕ I am already a Ringover customer and want to request a new portability. How can I do this?
We will be happy to assist you.
For France, Spain or the United Kingdom, submit your request directly from your customer dashboard
For other countries, contact your Customer Success Manager or use this contact form.
https://support.ringover.com/hc/fr/requests/new