Audio conferences are a feature that allows for group phone calls, where multiple people can participate in a conversation at the same time. With Ringover's audio conferences, you can easily connect colleagues, clients, or business partners in a joint call, facilitating collaboration and efficient communication, especially in business environments.
Prerequisites:
⚠️ To add a number for your call audio conferences, you need an available landline phone number that has not yet been assigned.
You must have activated the free feature in your Marketplace beforehand.
Important notes:
⚠️ Currently, there are technical limitations in transferring calls directly from the phone system to an audioconference. The recommended method is to call the conference number directly.
For IVR access to audioconferences, you can either create a redirection step to the audioconference number or add a preliminary step requesting a specific code before routing to the conference.
Step 1: Check the availability of a number
💻 Go to Settings> Numbers on your Ringover Dashboard
Click on "Available" to view the list of available numbers 📃
💡 If there are no available numbers, you can add one by clicking on the "Add a number" button at the top of the screen.
Step 2: Create a conference
💻 Go to Settings> Audio conferences on your Ringover Dashboard
Click on "Create audio conference" located at the top of the screen
Assign a name to your audio conference
Click on "Create" to create your audio conference
💡 Once you have created the audio conference, you will see it listed on the page. To customise it according to your needs, click on "Edit" next to the created conference. From there, you will have the ability to adjust it according to your preferences. Among the available options are:
User access code: determines if an access code will be required when joining the audio conference.
Max. number of participants: the maximum number of people who will be accepted in the audio conference.
Entry beep: sound heard when a person joins the audio conference. It serves to notify participants that someone new has joined the call.
Exit beep: sound played when someone leaves the audio conference. This can be useful for remaining participants, as it indicates that someone has left the call.
Greeting music: a recorded or automatically generated message played when a participant joins the audio conference. This message can welcome participants to the call, provide instructions on how to join, or remind them of the basic rules of the conference.
Hold music: a melody or audio track played while participants are waiting for the audio conference to start or while they are on hold before more participants join.
Step 3: Assign a number to an audio conference call
When you have at least one available number, you can click on the three dots to the right of the number . Then, select the option "Assign to an audio conference" and select which audio conference the number should be assigned to.
From the audio conferences page
Once you have created your audio conference, you will see it listed on the page. To assign a number, simply click on the "+" symbol located to the right of your audio conference.
To take into account:
⚠️ As mentioned earlier, there are technical limitations in transferring calls directly from the phone system to an audioconference. The recommended method is to call the conference number directly. The development team has been notified about this limitation for potential future improvements.
For IVR access to audioconferences, you can either create a redirection step to the audioconference number or add a preliminary step requesting a specific code before routing to the conference.
💡 You have the option to get a call link that allows you to call with a single click. To call and add a label to your audio conference, click on the three dots to the right of the number
and select "Get Click2Call link".
There you go, now you know how to use audio conferences on Ringover! 🎉
See our article: 📰 8 Tips for Well-Organised Conference Calls