The Connectivity add-on allows you to link your IVR (Interactive Voice Response) to external tools of your choice.
By default, every Ringover account already includes Airo, our conversational intelligence solution, to enrich and automate your interactions.
However, if you use your own custom tools, the Connectivity add-on gives you the freedom to create your own connections. You can link your call scenarios to third-party services or APIs (bots, internal tools, custom AI, etc.).
Prerequisites:
This add-on can only be activated by administrators and/or super administrators of the account.
You must have a Ringover Business or Advanced account to benefit from the add-on 💳
The Connectivity add-on includes:
Access to several preconfigured IVR scenarios for external connections,
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Two scenarios enabled by default:
Real-time audio WebSocket: to exchange your call audio stream with an external server,
SIP endpoint: to connect your phone system to another platform via SIP.
The ability to enable additional bots or integrations from the Integrations page.
How to activate the Connectivity add-on?
Access the Ringover Marketplace:
From your Ringover Dashboard, go to Store > Marketplace.
Search for “Connectivity” in the list of available add-ons.
Purchase the add-on:
Click on “Buy” to add the Connectivity add-on to your account.
Once activated, it will appear in the Integrations section of your Dashboard.
Enable the desired integrations or bots:
Still in your Dashboard, go to Store > Integrations.
Select one of the bots offered by Ringover (if you want to add others beyond those enabled by default).
Follow the instructions to connect your external tools (via API, WebSocket, or SIP).
Configure your IVR scenarios:
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There you will find:
The scenarios corresponding to the activated bots;
The “Real-time audio WebSocket” scenario;
The “SIP endpoint” scenario.
You can customize them as needed to integrate your third-party tools.
Configure your add-on by integrating it into your IVRs. To do this, go back to Dashboard> Store> Voice Menus, select your IVR and add a step under "Redirect to" by selecting the option:
Using AIRO in an IVR: redirecting to a switchboard (another IVR)
When using AIRO within an IVR (Interactive Voice Response), two types of redirection are possible depending on the desired call flow:
Redirection to a phone number
Redirection to a switchboard, i.e. another IVR
In the second case, the redirection is not made to a direct phone number, but to an existing IVR.
Where to configure the redirection to an IVR?
Redirection to a switchboard is configured directly in the IVR, in the same place as other routing actions.
In practice:
Go to the configuration of your IVR
Select the step where AIRO is used
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In the redirection or transfer options, you can:
either redirect to a phone number
or select another IVR as the destination
Select the destination IVR from the list provided
Save your changes
This is the exact place where the destination IVR must be added, and not directly in the AIRO agent configuration.
Important point to remember
AIRO does not directly redirect to a switchboard on its own
Redirection to a switchboard relies on the IVR routing logic
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The destination IVR must therefore:
exist beforehand
be selected as the redirection target in the current IVR
This approach makes it possible to integrate AIRO smoothly into multi-level IVR flows, for example:
AIRO as a first qualification step
Redirection to a sales IVR
Then to a support IVR or a human agent
Best practices
Create and test the destination IVR before using it as a redirection target
Check the consistency of the call flow between the different IVRs
Test the complete scenario in real conditions before going live
💡 Good to know
Airo remains available by default on all accounts, even if you activate the Connectivity add-on.
This add-on is ideal for companies wishing to develop their own voice assistants, conversational AIs, or custom audio streams.
You can combine multiple scenarios according to your needs (e.g. AI bot + WebSocket connection).