The Connectivity add-on allows you to connect external tools and advanced AI routing to your phone system.

Prerequisites

This add-on can only be activated by administrators and/or super administrators of the account.
You must have a Ringover Business account to benefit from the add-on.

Activate the Connectivity feature

1. Activate the Connectivity add-on

The Connectivity add-on gives you access to preconfigured IVR scenarios for external connections, such as a SIP endpoint (to connect your phone system to another platform via SIP), and the ability to enable additional bots.

Go to your Dashboard.
Navigate to Store > Marketplace

Once activated, it will appear in the integration's page
Select one of the bots offered by Ringover (if you want to add others beyond those enabled by default).

2. Configure your IVR scenarios

Set up your voice menus to properly integrate your third-party tools into your incoming call flow.

Go to your IVR's page.
Locate the scenarios corresponding to the activated bots and the “SIP endpoint” scenario.
Customize them as needed to integrate your third-party tools.
Select your IVR and add a step under "Redirect to" to integrate your add-on.

🎉 You now know how to configure the Connectivity add-on!