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Optimising Ringover for Windows: Ensuring Background Notifications

  • Updated

Understanding Windows Background App Behaviour

Windows attempts to optimise performance by limiting background application activity, which can prevent Ringover from ringing when minimised or running in the background. This is typically due to Windows' battery optimisation and background app management settings.

Configuring Battery Optimisation Settings

To ensure Ringover works correctly in the background, follow these steps:

  1. Disable battery optimisation: Go to Start Menu > Settings > System > Battery, select 'High Performance' mode, and check background app settings.
  2. Prevent Windows from cutting network connection:
    • Go to Device Manager, select your network card
    • Uncheck 'Allow the computer to turn off this device to save power'
  3. Disable automatic sleep mode:
    • Go to Settings > System > Power & Sleep
    • Set Screen and Sleep to 'Never'

Setting Up Notifications for Ringover

To receive Windows notifications for incoming Ringover calls:

  1. Install the Ringover desktop application or Chrome extension
  2. Enable notifications within the Ringover settings
  3. Go to Settings > System > Notifications
  4. Ensure Ringover is allowed to send notifications
  5. Activate 'Show notifications when screen is locked'

Verifying Windows Services

Check Windows services: Open services.msc and verify the 'Application Experience' service is running.

Troubleshooting Common Scenarios

If you're experiencing notification issues, try these steps:

  1. Update to the latest app version (2.1.15 or newer for desktop)
  2. Check notification settings in both Ringover and Windows
  3. Disable Focus Assist or Do Not Disturb mode
  4. Ensure the app has proper notification permissions
  5. Completely uninstall and reinstall the Ringover desktop application
  6. Ensure the application is fully open instead of minimised in the system tray
  7. Clear your application cache

Ensuring Proper Network Configuration

To keep Ringover connected:

  1. Ensure Ringover is allowed to run in the background (Windows Settings > Privacy > Background Apps)
  2. Check that Ringover is permitted through your firewall and antivirus settings, adding an exception if necessary

Updating and Maintaining Ringover Application

To ensure you receive Ringover call notifications:

  1. Download and install the latest Ringover desktop application version:
    • Windows: version 2.1.12 from https://github.com/ringover/ringover-desktop-v2/releases/download/2.1.12/Ringover.exe
    • Mac: version 2.1.12 from https://github.com/ringover/ringover-desktop-v2/releases/download/2.1.12/Ringover.dmg
  2. Verify that Ringover notifications are actively enabled in your application settings
  3. Restart your computer after making these changes

If problems persist after following these steps, contact Ringover support with specific details about the notification failures, including your device type (Windows), application version, and any specific call IDs where notifications failed.