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How to connect a headset to your phone on Ringover

  • Updated

Connecting a headset to your smartphone guarantees optimal sound quality and unmatched call comfort during your business communications. In this article, you will discover how to easily connect and set up your headset on the Ringover mobile app. 

 

1. Choose your connection method 

There are several ways to plug in or pair a headset to your smartphone to make your business calls. Choose the method that best matches your equipment: 

Wireless Bluetooth connection

This wireless method offers you complete freedom of movement during your conversations. 

  1. Open your phone's Settings app. 
  2. Go to the Bluetooth menu and turn on the toggle.
  3. Turn on pairing mode on your Bluetooth headset.
  4. Select your headset from the list of detected devices.
  5. Choose the Calls / Headset (HFP) option to allow microphone use.
Wired connection via Jack (3.5 mm) 

This simple and straightforward procedure requires no additional software configuration.

  1. Plug your headset's Jack connector into your phone's designated port. 
  2. Check if your headset has a built-in microphone.
  3. Let the app switch to the headset microphone or use the phone's microphone if necessary.
Direct USB-C or Lightning connection

This modern solution is intended for recent smartphones lacking a traditional headphone jack. 

  1. Plug your headset's USB-C or Lightning cable into the phone's charging port. 
  2. Wait a few seconds for the device detection to happen automatically.
Connection via an original adapter

Using an adapter allows you to use a standard Jack headset while retaining all its features.

  1. Connect your headset's Jack connector to your adapter.
  2. Plug the original adapter (Apple, Samsung, Google) into your phone's charging port. 

 

2. Select the audio device in Ringover 

After physically connecting or Bluetooth pairing your headset, you must instruct the app to direct sound to it. 

  1. Start or accept a call on the Ringover app. 
  2. Tap the Audio icon (represented by a speaker) on the call screen.
  3. Select your headset from the list of available audio devices. 
  4. Speak to ensure the sound and microphone are working correctly on your headset. 

 

3. Quickly resolve common issues 

If you encounter audio transmission or detection difficulties, follow these simple troubleshooting tips: 

No sound or inactive microphone 

This procedure lets you reset the audio link between the headset and the app. 

  1. Check that the audio source selected in the Ringover app is indeed your headset.
  2. Reconnect your headset or turn Bluetooth off and back on. 
  3. Restart the Ringover app to force a new detection.
Bluetooth signal dropouts

These settings help optimise the quality and stability of your wireless sound stream. 

  1. Check the remaining battery level of your Bluetooth headset. 
  2. Move closer to your phone to stay within 10 metres of the signal.
💡Tip : Always prioritise using headsets from recognised brands and official adapters from your phone's manufacturer to ensure that the microphone works perfectly during your calls. 
 ⚠️ Important : Cheap generic adapters often only transmit sound and block the headset microphone's signal, which forces Ringover to use your phone's original microphone.

 

🎉 You now know how to connect and set up your headset on the Ringover mobile app to make your business calls in excellent conditions!