AIRO – Create, Manage and Use the Knowledge Base

The knowledge base is the foundation of your AIRO agent's operation. It centralises all the information your agents can use to respond reliably and consistently to users.

This guide takes you step by step through the entire process: from creating documents in the knowledge base to their effective use by an AIRO agent.

Step 1 – Understanding the AIRO Knowledge Base

The knowledge base is a centralised space independent of the agents. It contains all the documents that AIRO can use.

It allows you to:

• Centralise all your sources of information
• Reuse the same content for multiple agents
• Update information without reconfiguring the agents
• Precisely control the responses provided by AIRO

As long as a document is not associated with an agent, it is not used.

Step 2 – Access the "Knowledge Base" Page

From the main AIRO menu, click on Knowledge Base.

You will then access the main page listing all existing documents, of all types.

This page is the starting point for any content-related configuration.

Step 3 – Explore and Organise Documents

Document List

Each document displays:

• Its name
• Its type (URL, Text, File)
• An action menu to edit or delete it

Filters and Search

Filters allow you to display only:

• URL-type documents
• Text documents
• Imported files

A search bar allows you to quickly find a specific document.

Step 4 – Add a Document to the Knowledge Base

To add a new document:

1. Click on Add Document
2. Select the document type
3. Enter the requested information
4. Confirm the addition

Choosing the Right Document Type

• Plain Text
  Ideal for FAQs, procedures, internal rules or customised content.
• URL
  Allows you to use content from public web pages (website, help centre).
• File
  To import existing documents (guides, articles, documentation).

Step 5 – Maintain and Update Documents

From a document's action menu, you can:

• Edit its content
• Update a URL or a file
• Delete the document

Any modification is automatically taken into account by agents using this document.

Step 6 – Associate Documents with an AIRO Agent

Adding a document to the knowledge base is not enough. For an agent to use it, it must be explicitly associated.

From an agent's configuration:

1. Go to the Knowledge Base section
2. Locate the available documents
3. Click on Associate for each desired document
4. Save the changes

Only associated documents are used by the agent.

Step 7 – Tailor the Knowledge Base to the Agent's Use

• Sales Agent: features, pricing, sales pitches
• Support Agent: FAQs, procedures, technical articles
• Internal Agent: policies, rules, internal documentation

A targeted base improves accuracy and reduces ambiguous responses.

Step 8 – Test the Agent's Behaviour

After any modification to the knowledge base:

1. Go to the Simulation section
2. Use Demo Chat or Demo Audio
3. Ask real user questions
4. Check the relevance of the answers

Testing is essential before any production deployment.

Best Practices to Remember

• Prioritise quality over quantity
• Avoid duplicate content
• Use clear and explicit document names
• Regularly update sensitive information
• Test the agent after each significant modification

A well-structured knowledge base is the key to a performant and reliable AIRO agent.