The Ringover mobile app allows you to easily filter your information to quickly find the calls, messages, or tasks that interest you.
Depending on the section viewed (call log, messages, or tasks), the available filters may vary.
This article explains how to use filters only on the Ringover mobile app, with concrete examples for each use case.
Accessing Filters on Mobile
From the Ringover mobile app, tap the Filters icon located at the top of the screen in the relevant sections (call log, messages, or tasks).
Once you have selected your criteria, tap Apply to display the corresponding results.
Filters for Call Logs and Video Conferences
The filters for call logs and video calls allow you to refine the display of your telephone and video communications.
Numbers and Switchboards
Direct Lines: shows only calls related to your personal lines.
Switchboards: shows calls made or received via a telephone switchboard.
Example:
You work on several numbers but want to view only the calls received on your direct line today. Select Direct Lines then Today.
Call Type
Incoming
Outgoing
Missed
Voicemail
Voicemail Drop
Example:
After a busy day, you want to call back only the clients who couldn’t reach you. Select Missed to display only unanswered calls.
Date
Today
Yesterday
Last Week
Custom Period via the calendar
Example:
To prepare a weekly report, select Last Week to display only the calls from the relevant period.
Other Options
Show only your logs: displays only the calls that concern you.
Tags: filter calls associated with specific tags.
Markers: display only calls containing markers.
Example:
You want to find all calls related to a "Support" tag. Select the corresponding tag to display only these communications.
Message Filters
In the Messages section, filters help you organise and prioritise your written conversations.
Category
Conversations
Unread
Favourites
Archived
Example:
At the start of the day, select Unread to quickly respond to messages that have not yet been handled.
Numbers and Switchboards
Direct Lines
Switchboards
Example:
If you manage both personal messages and those coming from the switchboard, select Switchboards to focus only on incoming company requests.
Date
Today
Yesterday
Last Week
Custom Period
Example:
You are looking for a conversation exchanged with a client last week. Select Last Week to find it more easily.
Task Filters
In the Tasks section, filters help better organise your follow-up and actions to be taken.
Actions
Call
SMS
Meet
Conversation
Instagram
WhatsApp
Messenger
Google Reviews
Example:
You want to make only your phone callbacks. Select Call to display only tasks related to calls.
Date
Today
Yesterday
Last Week
Custom Period
Example:
To organise your day, select Today to view only the tasks to be handled immediately.
Good to Know
Filters are independent for each section (calls, messages, tasks).
You can combine several filters to refine your results.
Remember to reset filters if some information no longer appears.