Identifying Incorrect Purchases
If you've accidentally purchased a licence, added incorrect licences, or purchased more licences than intended, it's important to address the issue promptly. Common scenarios include:
- Buying the wrong type of licence
- Adding extra licences unintentionally
- Purchasing more licences than needed
Contacting Customer Support
As soon as you realise there's an error with your licence purchase, contact Ringover's customer support team immediately. They can assist you with various issues, including:
- Removing incorrect licences
- Processing refunds or credits
- Adjusting your account to the correct number of licences
Providing Required Information
When contacting support, be prepared to provide the following details:
- Explanation of the circumstances surrounding the mistaken purchase
- Relevant account details
- Information about the licences involved (type, quantity, etc.)
- For excess licences, specify the exact number you want to keep
Timeframe Considerations
Acting promptly increases your chances of a successful resolution. Here's why timing matters:
- Support teams can often help rectify errors more easily if reported quickly
- Some corrections may need to be made before the next billing cycle
- Delaying may complicate the refund or adjustment process
Refund and Credit Options
Ringover's support team can help with various financial adjustments:
- Processing refunds for incorrectly purchased licences
- Arranging credits for unintended charges
- Applying prorated discounts for excess licences
- Scheduling refunds or credits for the next billing cycle, if immediate processing isn't possible
Follow-up Procedures
After contacting support, you may need to take additional steps:
- Delete associated user accounts for unnecessary licences
- Work with a customer success representative to modify your account
- Verify that the corrections have been made accurately
- Check your next billing statement to ensure all adjustments are reflected