Maximising Your Ringover Training: Customisation and Scheduling Guide

Getting the most out of your Ringover subscription starts with proper training. Whether you're a new customer or an administrator preparing to onboard your team, understanding how to customise and schedule your training sessions ensures you'll maximise the platform's potential for your specific business needs.

Understanding Ringover's Training Offerings

Ringover provides a comprehensive training programme designed to help new customers get started quickly and effectively. The programme includes several specialised sessions:

• Kickoff Call (30 minutes) - An initial session to understand your specific business needs and challenges
• Admin Training (1 hour) - Focused on administrative functions, permissions, and backend setup
• User Training (45 minutes) - Designed to help team members understand how to use the web app and desktop features effectively
• Manager's Training (45 minutes) - Covering analytics, reports, and management features

These training sessions are typically conducted via video conferencing platforms like Google Meet and are scheduled based on your team's availability. Each session addresses different aspects of the platform, ensuring that all users—from administrators to end users—understand how to leverage Ringover's features for their specific roles.

Customising Your Training Experience

One of Ringover's key strengths is the flexibility of its training programme. The company encourages customers to specify their particular areas of interest to ensure the training addresses their unique requirements.

If you have specific topics or domains you want to explore in more depth, you can communicate these to Ringover's Customer Success Management (CSM) team. The training team will then adapt the session to address your particular areas of interest and business requirements.

This personalised approach ensures that you're not sitting through generic demonstrations of features you may never use. Instead, you'll receive targeted instruction on the aspects of Ringover that matter most to your organisation.

Whether you're interested in specific call routing features, integration capabilities, or reporting functions, Ringover's training can be tailored to focus on these areas. This customisation helps maximise the value of your training time and accelerates your team's proficiency with the platform.

Flexible Scheduling Options

Ringover understands that coordinating training sessions for your team can be challenging, especially when dealing with busy schedules across different departments. To accommodate this reality, they offer flexible scheduling options.

For example, customers can typically split a 2-hour training into two separate 1-hour sessions on different days. This approach can be particularly helpful when training different groups within your organisation or when team members have limited availability.

The support team at Ringover is willing to work with clients to find convenient times that fit their schedules. This flexibility ensures that all necessary team members can participate in the training without disrupting critical business operations.

How to Request and Prepare for Training

To schedule initial training for your Ringover implementation, you have two primary options:

1. Contact your assigned Customer Success Manager directly
2. Reach out to support@ringover.com

Ringover provides personalised support through several channels:

• Customer Success Managers (CSMs) offer in-depth training sessions
• You can request a 1-hour personalised training to go through your specific setup and usage
• If you're experiencing multiple technical issues, Ringover recommends scheduling a dedicated training session to address recurring questions and improve platform understanding

Before your training session, it's helpful to compile a list of specific questions or areas of interest. This preparation allows the training team to focus on your priorities and ensures that all your concerns are addressed during the session.

Maximising Training Effectiveness

To get the most out of your Ringover training sessions, consider these best practices:

• Identify key participants: Ensure that the right team members attend the appropriate training sessions. Administrators should attend the Admin Training, while end users should participate in the User Training.
• Communicate specific needs in advance: Let your Customer Success Manager know about any particular features or workflows you're interested in before the training session.
• Prepare your environment: Make sure participants have access to the Ringover platform before the training so they can follow along with practical exercises.
• Schedule follow-up sessions as needed: If you discover additional training needs after your initial sessions, don't hesitate to request additional targeted training.

Remember that if you're experiencing recurring technical issues, scheduling a dedicated training session can be more effective than addressing problems individually. These focused sessions help improve your team's overall understanding of the platform and reduce future support needs.

Conclusion

Ringover's flexible and customisable training programme is designed to help your team quickly become proficient with the platform. By communicating your specific needs, taking advantage of the various training options, and utilising the flexible scheduling possibilities, you can ensure that your organisation maximises the value of its Ringover subscription.

With an active Ringover subscription and the contact information for your Customer Success Manager, you're ready to begin tailoring your training experience to your organisation's unique requirements. Reach out today to schedule your first session and start your journey toward communication excellence with Ringover.